9 Simple Steps to Redeem Sephora Gift Card

Follow These 9 Quick Steps to Redeem Sephora Gift Card

The Sephora Gift Card is the perfect gesture for beauty lovers who thrive on choice, luxury, and self-care. This card unlocks access to an extensive selection of premium makeup, skincare, fragrance, wellness, and cosmetic products. It takes the guesswork out of gifting, allowing your loved ones to discover and enjoy a world of top-quality beauty and self-care essentials.

Sephora’s vast selection ensures a gift that fits every style and preference, making it one of the most heartfelt and glamorous gifts you can give. The Gift Card can be used to shop both online at Sephora.com and in physical Sephora stores across the U.S. and Canada. The card offers access to a curated collection of over 300 beauty brands, as well as Sephora’s exclusive product lines. 

Sephora Gift Cards are available in both physical and digital formats and can be delivered instantly via email or mailed in elegant packaging. The e-gift version can be personalized and delivered instantly, making it perfect for last-minute gifting. 

With denominations starting at $25 and going up to $500, Sephora Gift Cards fit perfectly within any budget, making them a thoughtful and versatile gift choice. Redeeming the card is effortless — simply use the physical card in-store or enter the digital code online to unlock a world of beauty possibilities.

Each card comes with a unique number and the option to set a PIN with no hidden fees and hold their value for up to three years, giving plenty of time to find the perfect products.  From picking out a stunning new eyeshadow palette to everyday skincare essentials, this card ensures a smooth and enjoyable shopping experience.

How to Redeem Sephora Gift Cards Online in Easy 9 Steps

To redeem your Sephora gift card online, visit the official Sephora website, add your items to the cart, and enter the gift card details at checkout to apply the balance toward your purchase.

Step 1: Open the Official Sephora Website

Begin by navigating to Sephora’s official site:

First, open the web browser on your PC or mobile device. In the search or address bar, carefully type www.sephora.com and make sure you have entered it correctly. Then, press the Enter key to visit the website. Alternatively, if a direct link has been provided, you can simply click on it to access the official Sephora website.

 Note: Make sure you’re using a secure and up-to-date browser for a smooth checkout experience.

Visit Sephora Through the Android or IOS Application

If the app is already installed on your smartphone, simply tap on the app icon to open it. If it’s not installed, unlock your phone and go to the home screen.

• For Android users: Open the Google Play Store.
• For iOS users: Open the App Store.

Next, tap on the Search tab and type Sephora Beauty App in the search bar. Carefully locate the correct app from the search results. Once you find it, tap the Install button. Wait for the app to download and install on your device.

Once installation is complete, you will see the app icon appear on your home screen. Tap on the icon to launch the app and begin using it.

Step 2: Log In or Create an Account

When you open the Sephora mobile app or visit the official website, you will find the “Sign In” option on the screen. Tap or click on it, then carefully enter your registered email address and password to log in. It’s important to enter these details accurately to avoid any login issues. If you don’t have an account, select the “Create Account” option and fill in all the required information correctly, ensuring that your details are accurate for a smooth sign-in process in the future.

In case you already have an account but have forgotten your password, there’s no need to worry. On the Sign In page, click or tap on the “Forgot Password?” link. This will open a page where you can enter your registered email address or phone number. Follow the instructions provided — you’ll receive a confirmation code (OTP) or a password reset link via email or text message. Use the code or click the link to safely set a new password. If you’re using the website, check your email inbox for the password reset link, and follow the instructions to create a new password and log in to your account.

Note: For your safety, never share your confirmation code or OTP with anyone. This code is private, and sharing it could lead to account misuse or scams.

Step 3: Shop and Add Products to Your Cart

Browse through Sephora’s products and:

• Add items to your cart as you shop.
• When ready, click on the Shopping Bag icon to begin checkout.

Step 4: Proceed to Checkout

Once your cart is ready:

• Click Checkout.
• Fill in your shipping and billing information as prompted.

Step 5: Enter the Gift Card Information

At the Payment section:

• Select the “Add Gift Card” option.
• Enter your 16-digit card number and 8-digit PIN (found on the back of physical cards or in your eGift email).
• Click Apply to use the gift card balance.

Step 6: Confirm Redemption and Complete Payment

After applying your gift card:

• You’ll see the gift card balance deducted from your total.
• If a balance remains, select another payment method (credit card, PayPal, etc.).
• Click Place Order to complete the transaction.

Step 7: Check and Manage Gift Card Balance

To view your remaining balance:

• Visit Sephora’s Gift Card Balance Check.
• Enter your gift card number and PIN, then click Check Balance.

Step 8: Understand Usage Restrictions and Conditions

Keep in mind these key points:

• Sephora gift cards cannot be redeemed for cash (unless required by law).
• Valid only in the country of purchase.
• Cannot be used with Afterpay, Klarna, or other third-party installment options.
• Non-refundable and not reloadable.

Step 9: Start Using Your Balance

You can now use your gift card balance for:

• Online purchases at Sephora.com
• In-store purchases at any Sephora location (present the physical or eGift barcode)

Bonus: Add your eGift card to your mobile wallet for easy scanning at checkout.

How to Redeem Sephora Gift Card in Easy 7 Steps

To redeem a Sephora Gift Card in-store, learn how to find participating Sephora locations, check your balance, and follow the redemption steps for a seamless shopping experience:

Step 1: Identify Participating Stores or Outlets

• Sephora Gift Cards can be redeemed at Sephora stores and Sephora at Kohl’s locations.
• Visit the Sephora website or use the Store Locator to find nearby locations.
• Confirm that the store accepts physical and digital gift cards before visiting.

Step 2: Check Gift Card Balance (Optional but Recommended)

• Go to Sephora’s official website 
• Enter your gift card number and PIN to check the balance.
• Alternatively, ask a Sephora store associate to check the balance at the register.
• Keeping balance details handy ensures a smooth checkout experience.

Step 3: Understand Terms and Conditions for Offline Use

• Sephora Gift Cards can be used for merchandise purchases at Sephora stores.
• Gift Cards cannot be replaced if lost, stolen, or used without authorisation.
• Some locations may have restrictions on using gift cards for certain promotions or services.

Step 4: Carry the Gift Card (Physical or Mobile Format)

• Bring your physical Sephora Gift Card or access the digital version via the Sephora app.
• Ensure the barcode or gift card number is visible for scanning.

Step 5: Inform the Cashier Before Billing

• Before checkout, notify the cashier that you’ll be using a Sephora Gift Card for payment.
• If using multiple payment methods, clarify how much of the gift card balance should be applied.

Step 6: Swipe or Scan the Card

• Hand over your physical gift card for scanning at the payment terminal.
• If using a digital Sephora Gift Card, open the Sephora app and display the barcode for scanning.
• If scanning doesn’t work, the cashier may manually enter the card number.

Step 7: Confirm Payment & Collect Receipt

Keep your receipt as proof of redemption, which may be useful for refunds or balance checks.

Ensure the correct deduction is applied from your Sephora Gift Card balance.

Request details on your remaining balance for future use.

Problems & Help – Sephora Gift Card

Common Problems & Troubleshooting Steps

Problem #1: Invalid or Incorrect Code

Issue: You enter your Sephora Gift Card code, but the system says “Invalid Code.”

Possible Causes:

• The code might have been typed incorrectly—like entering “O” instead of “0.”
• The card was not activated at the time of purchase.
• The card has expired or is inactive.
• The card is being redeemed on the wrong platform (e.g., Sephora app instead of website).

What to Do:

• Double-check the code for typos and enter it exactly as received.
• Verify that the card was activated at the time of purchase by checking the receipt.
• If the card was purchased online, ensure it has been properly activated.
• If the issue persists, contact Sephora Customer Support with your gift card details and receipt.

Problem #2: Already Redeemed Code

Issue: You try entering your Sephora Gift Card code, and it says “This gift card has already been redeemed.”

Possible Causes:

• The card was previously redeemed and applied to a Sephora account.
• Someone else accessed the email and used the code.
• The gift card was compromised or leaked.

What to Do:

• Visit Sephora Gift Card Balance and check if the balance was already applied.
• If not, ask the sender if the card was shared with someone else.
• If you suspect misuse or never received it properly, contact Sephora Support with the gift card code and any purchase receipt or gift email.

Problem #3: Gift Card Not Appearing in Account

Issue: You redeemed your Sephora Gift Card, but it does not appear in your account balance.

Possible Causes:

• System delay in updating the balance.
• Technical error causing incorrect display.
• Partial redemption issue where the remaining balance is not reflected.

What to Do:

• Refresh your account page or log out and log back in.
• Check if the card value is pending—some platforms take time to update balance.
• Review transaction history to confirm if gift card credit is applied.
• Clear cache or use a different device/browser to rule out display errors.
• Contact Sephora Support with gift card details and screenshots if balance doesn’t update after 24 hours.

Problem #4: Card Not Activated

Issue: You try to redeem your Sephora Gift Card, but the system says “Card not activated.”

Possible Causes:

• The retailer did not properly activate the card at the time of purchase.
• There is a delay in activation from the merchant’s side.

What to Do:

• Check your purchase receipt to confirm activation.
• If the card was bought in-store, return to the store with the receipt and request activation.
• If purchased online, contact the seller or Sephora Support for assistance.

Problem #5: Lost or Stolen Gift Card

Issue: You lost your Sephora Gift Card or suspect it was stolen.

Possible Causes:

• Physical cards can be misplaced or stolen.
• Digital gift cards may be accessed by unauthorized users.

What to Do:

• Sephora does not replace lost or stolen gift cards.
• If you suspect fraud, report it to Sephora Support immediately.
• If purchased from a third-party seller, contact them for resolution.

Problem #6: Issues with Partial Redemption

Issue: You tried to redeem only part of the gift card balance, but the process failed or the remaining balance did not save correctly.

Common Symptoms:

• Error when entering a partial amount.
• Remaining balance disappears or resets.
• Unable to use leftover balance on next purchase.

What to Do:

• Confirm if partial redemption is supported by Sephora.
• Check terms & conditions for minimum redemption amounts or restrictions.
• Try redeeming the full balance at once if partial use is not allowed.
• Keep records of your redemption attempts (screenshots, confirmation emails).
• Contact Sephora Support to resolve balance or redemption issues.

How to Get Help from Sephora

1. Sephora Customer Support Channels

• Sephora Support Website: Sephora Help Center
• Live Chat Assistance: Available via Sephora Support.
• Sephora Customer Service Phone: Check Sephora’s Contact Page for region-specific numbers.
• Email Support: Available through Sephora’s help center.
• In-Store Assistance: Visit a Sephora store with proof of purchase.

2. Social Media Support

• Tweet @SephoraSupport for quick responses.
• Use Sephora’s official Facebook or Instagram pages for assistance.

3. Escalation Process

If you don’t receive a resolution, request to speak with a Sephora support supervisor or escalate the issue through the official channel.

Redeem Your Other Beauty & Skincare Gift Cards

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FAQ

How Can I Check If my Sephora Gift Card is Still Valid or has Already Expired?

To check if your Sephora Gift Card is still valid:

1. Locate the card details:
   • Find your gift card number and PIN (if applicable) on the back of the card.
2. Visit Sephora’s official balance check page:
   • Go to Sephora Gift Card Balance Check.
3. Enter the required details:
   • Input your card number and PIN (if required).
4. View card status:
   • The site will display:
     • Remaining balance (if any).
     • Expiry date (if applicable).
     • Card status: active, used, or expired.

> ⚠️ Note: Sephora gift cards do not expire and have no activation or maintenance fees.

What should I do if my Sephora Gift Card is showing as “already redeemed”?

If your Sephora gift card says “already redeemed”, follow these steps:

1. Verify the code entry:
   • Ensure you’ve entered the gift card number correctly.
2. Check your Sephora account (if applicable):
   • Some Sephora gift cards require registration before use.
3. Confirm with the sender (if applicable):
   • If the card was a gift, check whether the sender may have already redeemed it.
4. Contact Sephora Support:
   • Call the toll-free number listed on the back of the card or visit Sephora Customer Support.
   • Provide your gift card number, purchase receipt, and a screenshot of the error.

⚠️ Security Tip: Never share your full gift card number publicly.

Can I Redeem my Sephora Gift Card Partially and use the Remaining Balance Later?

Yes, Sephora gift cards support partial redemption:

1. Use a portion of the balance now:
   • At checkout, only the amount needed for the purchase will be deducted.
2. Check your remaining balance afterward:
   • Visit Sephora Gift Card Balance Check to track your funds.
3. Multiple partial uses allowed:
   • As long as funds remain, you can use the card repeatedly.

✅ Tip: Sephora gift cards do not expire, so you can use the balance anytime.

How Can I Check the Balance on my Sephora Gift Card Before Redeeming It?

To verify your Sephora Gift Card balance before redemption, follow these steps:

1. Visit the Sephora official gift card balance check page:
   • Go to Sephora Gift Card Balance Check.
2. Enter your gift card details:
   • Input your gift card number and PIN (if applicable).
3. Check balance via Sephora account:
   • If your card is linked to your Sephora account, you can check the balance there.
4. Contact Sephora Support if needed:
   • If unsure, reach out to Sephora Customer Support for confirmation.

🛑 Reminder: Always check your balance before making a purchase to avoid surprises.

What Should I Do if my Sephora Gift Card Code is Not Working or Showing as Invalid?

If your Sephora gift card code is not working:

1. Double-check the code:
   • Ensure there are no typos or extra spaces.
2. Verify the platform:
   • Confirm you’re redeeming it at a Sephora store or online at Sephora.com..
3. Check if the card has already been redeemed:
   • Log into your Sephora account (if applicable) to check.
4. Wait and try again:
   • Temporary system errors may prevent validation—try again later.
5. Contact Sephora Support:
   • Visit Sephora Customer Support and provide:
     • Gift card number
     • Purchase receipt
     • Error message screenshot

💡 Pro Tip: Some Sephora gift cards require activation before use—check the instructions provided with your card.

Can I Redeem a Sephora Gift Card in a Different Country or Currency than Where it was Purchased?

Sephora gift cards are valid only at Sephora locations within the country where they were purchased.

• If your card states “Valid only in the United States”, it cannot be used internationally.

Here’s what you can do:

• Check your Sephora gift card terms on the issuer’s website.
• If traveling, consider using a Visa or Mastercard prepaid card instead.
• If sent the wrong regional card, ask the sender to refund or exchange it.

📝 Tip: Always verify a gift card’s region before redeeming to avoid errors.

Can I Reload or Add Funds to my Sephora Gift Card?

No, Sephora gift cards cannot be reloaded. They are one-time-use cards, and you must purchase a new one if you need additional funds.

What Should I Do if my Sephora Gift Card is Lost or Stolen?

If your Sephora gift card is lost or stolen:

1. Check your Sephora account (if registered):
   • Some Sephora gift cards allow online tracking.
2. Contact Sephora Support:
   • Visit Sephora Customer Support.
   • Provide proof of purchase and your gift card number.
3. Request a replacement:
   • Some issuers may cancel the lost card and issue a replacement if you provide sufficient proof.

💡 Pro Tip: Always register your Sephora gift cards to track them securely.