Easy Guide to Redeem Old Navy Gift Cards

The Old Navy Gift Card is a fun and fashionable way to give the gift of style, offering access to trendy apparel, accessories and everyday essentials for the whole family. From wardrobe staples to seasonal favorites, recipients can explore a wide range of casual wear, denim, activewear, and more.

This card can be redeemed in-store at any Old Navy location or online at OldNavy.com, offering the convenience to shop anytime, anywhere. It’s accepted across all Gap Inc. brands—including Gap, Banana Republic, and Athleta—giving recipients a wider range of fashion and lifestyle options. With no expiration dates or hidden fees, it delivers a seamless and flexible shopping experience.

The Old Navy Gift Card is available in both physical and digital formats to suit any gifting occasion. A traditional plastic card is ideal for in-person celebrations while a digital eGift card can be sent via email for instant and contactless delivery.

With denominations typically ranging from $10 to $500, this card can be tailored to fit any budget. Whether someone is refreshing their closet, dressing the kids, or picking up a few seasonal must-haves, the Old Navy Gift Card gives them the freedom to shop their style.

The Old Navy Gift Card is an excellent choice for fashion lovers, families, students, everyday shoppers or anyone who loves a good deal. It’s a stylish and practical gift, offering comfort, confidence, and value—wrapped up in one easy-to-use card.

How to Redeem Old Navy Gift Card Online in Easy 8 Steps

Old Navy Gift Cards can be redeemed online by entering the card code at checkout on the Old Navy website or mobile app. The balance is instantly applied and can be used for purchases at Old Navy, Gap, Banana Republic, and Athleta.

Step 1: Open the Official Platform

To redeem your Old Navy Gift Card, start by accessing the official redemption page:

Website: Old Navy Gift Cards
Old Navy Mobile App (iOS/Android) Ensure you’re signed into the correct Old Navy account before proceeding.

Step 2: Log in or Create an Account

Before redeeming, sign in to your Old Navy account:

Existing User: Use your registered email or phone number.
New User: Create an account with basic details. Gift card balances are tied to your account for tracking and usage.

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Step 3: Locate the Gift Card Redemption Section

Find where to redeem your gift card within your account settings:

Go to “Payments” in the Old Navy Mobile App or website.
Alternatively, visit Old Navy Gift Cards for redemption details. Navigating to the correct section ensures secure redemption.

Step 4: Enter the Gift Card Code

Once in the redemption section:

Type or paste your gift card code in the input box.
Double-check for typos before submitting. If physical, the code is usually behind a scratch-off panel.

Step 5: Confirm Redemption and Balance Update

After entering your code:

Confirmation Message: “Gift Card Applied Successfully”
Updated balance will appear instantly in your account.
You may receive a confirmation email. Your funds are now available for use at Old Navy locations, on the website, and on the mobile app.

Step 6: Check and Manage Gift Card Balance

To track your balance:

Visit Old Navy Gift Cards or check within the Old Navy Mobile App.
View redeemed amount, remaining balance, and transaction history. Keeping tabs on your balance helps plan purchases.

Step 7: Understand Usage Restrictions and Conditions

Know where your balance can be applied:

Old Navy Gift Cards are redeemable at participating Old Navy locations, website, and mobile app.
Balance is non-transferable and non-refundable. Always review Old Navy’s gift card terms before checkout.

Step 8: Plan or Start Using Your Balance

Now that your balance is ready:

Browse eligible purchases on Old Navy’s website or mobile app.
During checkout, choose your balance or combine it with other payment methods. Use your balance before expiry to maximize value.

How to Redeem Old Navy Gift Card Offline in Easy 7 Steps

To redeem an Old Navy Gift Card offline, visit any Old Navy, Gap, Banana Republic, or Athleta store in the U.S., including outlet and factory locations. Present your physical or digital card at checkout, and cashiers can scan the barcode or manually enter the card number and PIN. These cards never expire, carry no fees, and are valid for merchandise purchases only

Step 1: Identify Participating Stores or Outlets

Old Navy Gift Cards can be redeemed at Old Navy, Gap, Banana Republic, and Athleta stores across the U.S., including outlet and factory locations.
Use the Old Navy Store Locator to find a nearby location.

Step 2: Check Gift Card Balance (Optional but Recommended)

Visit the Old Navy Balance Checker and enter your 16-digit card number and 4-digit PIN.
You can also check your balance at the register in-store.

Step 3: Understand Terms and Conditions for Offline Use

Old Navy Gift Cards do not expire and have no service fees.
They are valid for merchandise purchases only and cannot be redeemed for cash, except where required by law.
Lost or stolen cards may not be replaced, so keep them secure.

Step 4: Carry the Gift Card (Physical or Mobile Format)

Bring your physical Old Navy Gift Card or access the digital version via email or app.
Ensure the card number and PIN are visible for scanning or manual entry.

Step 5: Inform the Cashier Before Billing

Let the cashier know you’ll be using an Old Navy Gift Card for payment.
If using multiple payment methods, specify how much of the gift card balance should be applied.

Step 6: Swipe or Scan the Card

Hand over your physical card for scanning at the payment terminal.
If using a digital gift card, display the barcode or provide the card number and PIN.

Step 7: Confirm Payment & Collect Receipt

Ensure the correct deduction is applied from your Old Navy Gift Card balance.
Ask for your remaining balance and keep the receipt for future reference.

Problems & Help – Old Navy Gift Card

Common Problems & Troubleshooting Steps

Problem #1: Invalid or Incorrect Code

Problem: You enter your Old Navy gift card code, but the system says “Invalid Code.”

Possible Causes:

The code was entered incorrectly.
The card has not been activated yet by the merchant.

What to Do:

Double-check the code for typos and enter it manually instead of copy-pasting.
If the issue persists, wait 24 hours and try again.
If the problem continues, contact Old Navy Support here.

Problem #2: Already Redeemed Code

Problem: You try entering your Old Navy gift card code, and it says “This gift card has already been redeemed.”

Possible Causes:

The card was previously redeemed and applied to an Old Navy account.
Someone else accessed the email and used the code.

What to Do:

Check your Payment History or Account Balance to see if the gift card balance was applied.
If the balance is missing, contact Old Navy Support here.

Problem #3: Gift Card Expired

Problem: You try to redeem your Old Navy Gift Card, but the system says “Gift Card Expired.”

Possible Causes:

The card remained unused for a long time.
Expiry policy wasn’t clearly mentioned or noticed.

What to Do:

Check the expiration date on the card or receipt.
Some Old Navy Gift Cards may not expire—verify with customer support.
If expired due to promotional restrictions, Old Navy may not reissue, but customer service can clarify whether your case qualifies for any exception.

Problem #4: Invalid Code or Typo

Problem: You enter your Old Navy gift card code, but the system does not recognize it.

Possible Causes:

The code was entered incorrectly—such as mistaking “O” for “0.”
The card was not activated at the time of purchase.

What to Do:

Double-check the code for typos and enter it exactly as received.
Verify that the card was activated at the time of purchase by checking the receipt.
If the issue persists, contact Old Navy Support here.

Problem #5: Card Not Yet Activated

Problem: Your Old Navy gift card states “Card Not Activated” when you try to redeem it.

Possible Causes:

The retailer did not properly activate the card at the time of purchase.
There is a delay in activation from the merchant’s side.

What to Do:

Check your purchase receipt to confirm activation.
If the card was bought in-store, return to the store with the receipt and request activation.
If purchased online, contact the seller or Old Navy Support here.

Problem #6: Technical Glitches During Redemption

Problem: You try to redeem your Old Navy gift card, but the system experiences an error.

Possible Causes:

A temporary issue with Old Navy’s servers.
A system delay preventing the balance from updating.

What to Do:

Wait a few hours and try again.
Refresh your account page or log out and log back in.
If the issue persists, contact Old Navy Support here.

Problem #7: Card Applied but Balance Not Reflecting

Problem: You redeemed your Old Navy gift card, but the balance does not appear in your account.

Possible Causes:

System delay in updating the balance.
Technical error causing incorrect display.

What to Do:

Refresh your account page or log out and log back in.
Check if the card value is pending—some platforms take time to update balance.
Contact Old Navy Support here.

Problem #8: Issues with Partial Redemption

Problem: You tried to redeem only part of the gift card balance, but the process failed or the remaining balance did not save correctly.

Common Symptoms:

Error when entering a partial amount.
Remaining balance disappears or resets.
Unable to use leftover balance on next purchase.

What to Do:

Confirm if partial redemption is supported by Old Navy.
Check terms & conditions for minimum redemption amounts or restrictions.
Try redeeming the full balance at once if partial use is not allowed.
Keep records of your redemption attempts (screenshots, confirmation emails).
Contact Old Navy Support here.

How to Get Help from Old Navy

1. Old Navy Customer Support Channels

Old Navy Support Website: Old Navy Help Center
Live Chat Assistance: Available via Old Navy Support.
Old Navy Customer Service Phone: Check Old Navy’s Contact Page for region-specific numbers.
Email Support: Available through Old Navy’s help center.

2. Social Media Support

Tweet @OldNavySupport for quick responses.
Use Old Navy’s official Facebook or Instagram pages for assistance.

3. Escalation Process

If you don’t receive a resolution, request to speak with an Old Navy support supervisor or escalate the issue through official channels.

FAQ

How Can I Check If My Old Navy Gift Card is Still Valid or has Already Expired?

To check if your Old Navy Gift Card is still valid:

Locate the card details:
- Find your gift card number and PIN (if applicable) on the back of the card or in your email for digital cards.
Visit Old Navy’s official balance check page:
- Go to Old Navy Gift Card Balance Check.
Enter the required details:
- Input your gift card number and PIN (if required).
View card status:
- The site will display:
  - Remaining balance (if any).
  - Expiry date (if applicable).
  - Card status: active, used, or expired.

⚠️ Note: Old Navy Gift Cards do not expire and can be used at any Gap Inc. brand, including Gap, Banana Republic, and Athleta.

What Should I Do If My Old Navy Gift Card is Showing as “Already Redeemed”?

If your Old Navy gift card says “already redeemed”, follow these steps:

Verify the code entry:
- Ensure you’ve entered the gift card number correctly.
Check your Old Navy account (if applicable):
- Some Old Navy gift cards require registration before use.
Confirm with the sender (if applicable):
- If the card was a gift, check whether the sender may have already redeemed it.
Contact Old Navy Support:
- Visit Old Navy Customer Support and provide:
  - Gift card number
  - Purchase receipt
  - Description of the issue

⚠️ Security Tip: Never share your full gift card number publicly.

Can I Redeem My Old Navy Gift Card Partially and Use the Remaining Balance Later?

Yes, Old Navy Gift Cards support partial redemption:

Use a portion of the balance now:
- At checkout, only the amount needed for the purchase will be deducted.
Check your remaining balance afterward:
- Visit Old Navy Gift Card Balance Check to track your funds.
Multiple partial uses allowed:
- As long as funds remain, you can use the card repeatedly.

✅ Tip: Old Navy Gift Cards can be used for clothing, accessories, and footwear.

How Can I Check the Remaining Balance on My Old Navy Gift Card?

To verify your Old Navy Gift Card balance, follow these steps:

Visit the Old Navy official gift card balance check page:
- Go to Old Navy Gift Card Balance Check.
Enter your gift card details:
- Input your gift card number and PIN (if applicable).
Check balance via Old Navy account:
- If your card is linked to your Old Navy account, you can check the balance there.
Contact Old Navy Support if needed:
- If unsure, reach out to Old Navy Customer Support for confirmation.

🛑 Reminder: Always check your balance before making a purchase to avoid surprises.

What Should I Do If My Old Navy Gift Card Code is Not Working or Showing as Invalid?

If your Old Navy gift card code is not working:

Double-check the code:
- Ensure there are no typos or extra spaces.
Verify the platform:
- Confirm you’re redeeming it at a participating Old Navy location or online.
Check if the card has already been redeemed:
- Log into your Old Navy account (if applicable) to check.
Wait and try again:
- Temporary system errors may prevent validation—try again later.
Contact Old Navy Support:
- Visit Old Navy Customer Support and provide:
  - Gift card number
  - Purchase receipt
  - Error message screenshot

💡 Pro Tip: Some Old Navy gift cards require activation before use—check the instructions provided with your card.

Can I Redeem an Old Navy Gift Card in a Different Country or Currency than Where It was Purchased?

Old Navy gift cards may have regional restrictions:

Some Old Navy gift cards are valid only in the country where they were purchased.
If your card states “Valid only in the United States”, it cannot be used internationally.

Here’s what you can do:

Check your Old Navy gift card terms on the issuer’s website.
If traveling, consider using a Visa or Mastercard prepaid card instead.
If sent the wrong regional card, ask the sender to refund or exchange it.

📝 Tip: Always verify a gift card’s region before redeeming to avoid errors.

Can I Reload or Add Funds to My Old Navy Gift Card?

No, Old Navy Gift Cards cannot be reloaded. They are one-time-use cards, and you must purchase a new one if you need additional funds.

What Should I Do If My Old Navy Gift Card is Lost or Stolen?

If your Old Navy gift card is lost or stolen:

Check your Old Navy account (if registered):
- Some Old Navy gift cards allow online tracking.
Contact Old Navy Support:
- Visit Old Navy Customer Support.
- Provide proof of purchase and your gift card number.
Request a replacement:
- Some issuers may cancel the lost card and issue a replacement if you provide sufficient proof.

💡 Pro Tip: Always register your Old Navy gift cards to track them securely.