Step-by-Step Guide to Redeem Your Marshalls Gift Card

The Marshalls Gift Card is a stylish and smart way to shop for brand-name fashion, home décor, beauty and accessories all at unbeatable prices. Whether shopping for on-trend clothing or unique home finds, this card opens the door to exciting discoveries at one of the most favorite off-price retailers.

This card can be redeemed in-store at any Marshalls location across the U.S., as well as at affiliated retailers like T.J.Maxx and HomeGoods. With no expiration dates or hidden fees, the Marshalls Gift Card makes shopping fun, easy, and worry-free.

Marshall Gift Card is available in both physical and digital formats to fit every gifting occasion. Physical cards are perfect for hand-delivered surprises, while eGift cards can be sent instantly via email, making it easy to surprise someone with savings.

With denominations typically ranging from $10 to $500, the Marshalls Gift Card is easily tailored to your budget. Recipients can explore an ever-changing selection of designer brands, seasonal décor, and everyday essentials—always at a great value and always on trend.

Marshall Gift Card is an excellent choice for fashion-forward friends, savvy shoppers, home stylists and anyone who loves discovering deals. It’s a thoughtful and flexible gift that brings style, quality and value in one convenient package.

How to Redeem Marshalls Gift Cards Online in Easy 7 Steps

Marshalls gift cards can be redeemed online at Marshalls.com and in-store at Marshalls, T.J.Maxx, HomeGoods, and Sierra locations across the U.S.

Step 1: Open the Official Platform

Start by accessing the official Marshalls website:

• Website: Marshalls.com
• Ensure you’re signed in with your Marshalls or TJX account before proceeding.

Step 2: Locate the Gift Card Redemption Section

Once logged in, navigate to the checkout page:

• Add items to your shopping cart and proceed to checkout.
• In the Payment Methods section, select Rewards Certificates & Gift Cards.
• Click Apply a New Certificate or Card.

Step 3: Enter the Gift Card Code

• Enter your gift card number and CSC (Card Security Code).
• If your card does not have a CSC, it cannot be used online—use it in-store instead.
• Click Apply to add the balance to your order total.

Step 4: Confirm Redemption and Balance Update

• A confirmation message will appear once the card is applied.
• The gift card balance will be deducted from your total.
• You may receive an email confirmation.

Step 5: Check and Manage Gift Card Balance

• Visit the Marshalls Help Center to check your balance.
• Enter your card number and CSC to view the remaining funds.
• If your card lacks a CSC, check the balance in-store.

Step 6: Understand Usage Restrictions and Conditions

• Cannot be redeemed for cash unless required by law.
• Can be used at Marshalls, T.J.Maxx, HomeGoods, and Sierra (online and in-store).
• Limit of 10 gift cards or rewards certificates per online transaction.

Step 7: Plan or Start Using Your Balance

• Shop online at Marshalls.com or visit a store location.
• Apply the balance at checkout.
• Use the card before any expiration date (if applicable).

How to Redeem a Marshall Gift Card Offline in Easy 7 Steps

To redeem a Kiosk’s Gift Card offline, locate a participating gift card exchange kiosk (like Coinstar Exchange or Alula) in a grocery store or mall, ensure your card meets the minimum balance, usually $20.

Step 1: Identify Participating Stores or Outlets

• Marshalls Gift Cards can be redeemed at Marshalls, T.J. Maxx, HomeGoods, Sierra, and HomeSense stores across the U.S. and Puerto Rico.
• Use the Marshalls Store Locator to find a nearby location.

Step 2: Check Gift Card Balance (Optional but Recommended)

• Visit the Marshalls Balance Checker and enter your card number and CSC code.
• If your card doesn’t have a CSC, you’ll need to check the balance in-store at the register.

Step 3: Understand Terms and Conditions for Offline Use

• Marshalls Gift Cards do not expire and have no hidden fees.
• They are valid for merchandise purchases only and cannot be redeemed for cash, except where required by law.
• Lost or stolen cards may not be replaced, so keep them secure.

Step 4: Carry the Gift Card (Physical or Mobile Format)

• Bring your physical Marshalls Gift Card or access the digital version via email or app (if applicable).
• Ensure the card number and CSC are visible for scanning or manual entry.

Step 5: Inform the Cashier Before Billing

• Let the cashier know you’ll be using a Marshalls Gift Card for payment.
• If using multiple payment methods, specify how much of the gift card balance should be applied.

Step 6: Swipe or Scan the Card

• Hand over your physical card for scanning at the payment terminal.
• If using a digital gift card, display the barcode or provide the card number and CSC for manual entry.

Step 7: Confirm Payment & Collect Receipt

• Ensure the correct deduction is applied from your Marshalls Gift Card balance.

Ask for your remaining balance and keep the receipt for future reference.

Problems & Help – Marshall Gift Card

Common Problems & Troubleshooting Steps

Problem #1: Invalid or Incorrect Code Issue 

Issue: You enter your Marshall Gift Card code, but the system says “Invalid Code.” 

Possible Causes:

• Typing mistakes, like mistaking “B” for “8” or “O” for “0.”
• The card hasn’t been activated at the time of purchase.
• Trying to redeem the card on an unsupported Marshall site or store. 

What to Do:

• Double-check the code for accuracy and enter it exactly as received.
• If bought in-store or online, confirm activation via receipt or confirmation email.
• Make sure you’re redeeming it through the official Marshall online shop or designated platform.
• If issues persist, contact Marshall Support with your card number and proof of purchase.

Problem #2: Already Redeemed Code Issue 

Issue: You try to apply your Marshall Gift Card, and the system says, “This gift card has already been redeemed.” 

Possible Causes:

• The card was already used and linked to an account.
• The code may have been shared or exposed.
• A technical error is showing the wrong redemption status. 

What to Do:

• Check your order history or account balance to verify prior usage.
• If it was a gift, check with the sender to confirm it hasn’t been used.
• Contact Marshall Support with your card number and receipt for help resolving the issue.

Problem #3: Gift Card Expired Issue 

Issue: You try redeeming your Marshall Gift Card, but the system reports that it has expired. 

Possible Causes:

• The card was not used within its validity period.
• Some promotional or third-party cards may have shorter expiration terms. 

What to Do:

• Review the gift card’s original email or packaging for expiration information.
• Reach out to Marshall Support to ask about a possible reissue or extension, especially if recently expired.

Problem #4: Invalid Code or Typo Issue 

Issue: The Marshall system doesn’t recognize your gift card code. 

Possible Causes:

• Formatting issues like added spaces or dashes.
• Incorrect characters during manual entry.
• Trying to use the code on the wrong Marshall region or platform.

What to Do:

• Copy and paste the code from the original source if possible.
• Double-check character accuracy and formatting.
• Ensure you’re using the correct Marshall site for redemption.
• If still unrecognized, contact Marshall Support with the error and card details.

Problem #5: Card Already Redeemed Issue 

Issue: You attempt to redeem your Marshall Gift Card, but it shows as previously used. 

Possible Causes:

• It was redeemed to your account earlier and forgotten.
• The code was accessed or misused by someone else.
• There’s a backend error causing this status to appear. 

What to Do:

• Review your gift card balance and account history.
• Contact the sender or retailer for verification.
• Report the issue to Marshall Support with the card number, purchase confirmation, and error message.

Problem #6: Card Not Yet Activated Issue 

Issue: The system shows that your Marshall Gift Card hasn’t been activated. 

Possible Causes:

• The card wasn’t properly activated by the retailer.
• There’s a delay in syncing the card activation. 

What to Do:

• Check your receipt or purchase email for activation details.
• Wait for a few hours, especially for digital cards.
• If the card still doesn’t work, contact the retailer or Marshall Support with your order details.

Problem #7: Technical Glitches During Redemption Issue 

Issue: You can’t complete the redemption due to technical errors on the Marshall site. 

Possible Causes:

• App or website crashes.
• Loading issues or error messages during checkout. 

What to Do:

• Clear your browser cache or try using incognito mode.
• Switch to a different device or browser.
• Try again after a short wait.
• If problems continue, share screenshots and error details with Marshall Support.

Problem #8: Error — “This Gift Card Has Already Been Redeemed” Issue 

Issue: You haven’t used your Marshall Gift Card, but it shows a “redeemed” message. 

Possible Causes:

• The code was used without your knowledge.
• It was auto-applied to your account without clear confirmation. 

What to Do:

• Check your account’s gift card history.
• Ask the sender or check email delivery for any unexpected usage.
• Contact Marshall Support with complete purchase and redemption details for resolution.

Problem #9: Card Applied but Balance Not Reflecting Issue 

Issue: You redeem your Marshall Gift Card, but your available balance doesn’t change. 

Possible Causes:

• The system hasn’t refreshed or updated the balance.
• A temporary glitch or sync issue is delaying the display. 

What to Do:

• Log out and sign back into your Marshall account.
• Try checking from a different browser or device.
• Wait a few hours, then recheck the balance.
• If still unresolved, contact Support with screenshots and confirmation emails.

Problem #10: Issues with Partial Redemption 

Issue: You attempt to use part of your Marshall Gift Card, but the remaining balance disappears or isn’t saved. 

Possible Causes:

• The platform may not support partial redemption.
• A transaction error occurred mid-purchase. 

What to Do:

• Verify whether partial redemption is allowed on Marshall Gift Cards.
• Redeem the full amount if partial use is not supported.
• Keep copies of all transaction confirmations.
• Contact Support to recover or restore your balance if needed.

How to Get Help from Marshall

Marshall Customer Support Channels

• Official Support Site: Visit marshall.com/support for help and FAQs.
• Live Chat: Available during business hours via the official website.
• Phone Support: Refer to your gift card email or the support page for current contact numbers.
• Email Support: Submit a request through Marshall’s online contact form.

Social Media Support

• Reach out to @MarshallAmps on Twitter, Facebook, or Instagram for quick help via DMs or comments.

Escalation Process

If your issue remains unresolved, request to escalate to a senior support executive.

FAQ

How Can I Check If My Marshalls Gift Card is Still Valid or has Already Expired?

To check if your Marshalls Gift Card is still valid:

1. Locate the card details:
   • Find your gift card number and PIN (if applicable) on the back of the card or in your email for digital cards.
2. Visit Marshalls’ official balance check page:
   • Go to Marshalls Gift Card Balance Check.
3. Enter the required details:
   • Input your gift card number and PIN (if required).
4. View card status:
   • You’ll see the remaining balance. Marshall’s gift cards do not expire, so there’s no expiry date shown.

What Should I Do If My Marshalls Gift Card is Showing as “Already Redeemed”?

If your Marshalls gift card says “already redeemed”, follow these steps:

1. Verify the code entry:
   • Ensure you’ve entered the gift card number correctly.
2. Check your Marshalls account (if applicable):
   • Log into your Marshalls or TJX gift card account (if you’ve registered it) to check its balance or usage history.
3. Confirm with the sender (if applicable):
   • If the card was a gift, check whether the sender may have already redeemed it.
4. Contact Marshalls Support:
   • Visit Marshalls Customer Support and provide:
     • Gift card number
     • Purchase receipt
     • Description of the issue

⚠️ Security Tip: Never share your full gift card number publicly.

Can I Redeem my Marshalls Gift Card Partially and Use the Remaining Balance Later?

Yes, Marshalls gift cards support partial redemption:

1. Use a portion of the balance now:
   • At checkout, only the amount needed for the purchase will be deducted.
2. Check your remaining balance afterward:
   • Visit Marshalls Gift Card Balance Check to track your funds.
3. Multiple partial uses allowed:
   • As long as funds remain, you can use the card repeatedly.

✅ Tip: Marshalls gift cards can be used at Marshalls, T.J.Maxx, HomeGoods, and Sierra stores.

How Can I Check the Remaining Balance on My Marshalls Gift Card?

To verify your Marshalls Gift Card balance, follow these steps:

1. Visit the Marshalls official gift card balance check page:
   • Go to Marshalls Gift Card Balance Check.
2. Enter your gift card details:
   • Input your gift card number and PIN (if applicable).
3. Check balance via Marshalls account:
   • You can optionally register your card on the TJX gift card site to track your balance.
4. Contact Marshalls Support if needed:
   • If unsure, reach out to Marshalls Customer Support for confirmation.

🛑 Reminder: Always check your balance before making a purchase to avoid surprises.

What Should I Do If My Marshalls Gift Card Code is Not Working or Showing as Invalid?

If your Marshalls gift card code is not working:

1. Double-check the code:
   • Ensure there are no typos or extra spaces.
2. Verify the platform:
   • Confirm you’re redeeming it at a participating Marshalls location or online.
3. Check if the card has already been redeemed:
   • Visit the gift card balance check page to see if the card has already been used.
4. Wait and try again:
   • Temporary system errors may prevent validation—try again later.
5. Contact Marshalls Support:
   • Visit Marshalls Customer Support and provide:
     • Gift card number
     • Purchase receipt
     • Error message screenshot

💡 Pro Tip: Some Marshalls gift cards require activation before use—check the instructions provided with your card.

Can I Redeem a Marshalls Gift Card in a Different Country or Currency than Where It was Purchased?

Marshalls gift cards may have regional restrictions:

• Some Marshalls gift cards are valid only in the country where they were purchased.
• If your card states “Valid only in the United States”, it cannot be used internationally.

Here’s what you can do:

• Check your Marshalls gift card terms on the issuer’s website.
• If traveling, consider using a Visa or Mastercard prepaid card instead.
• If sent the wrong regional card, ask the sender to refund or exchange it.

📝 Tip: Always verify a gift card’s region before redeeming to avoid errors.

Can I Reload or Add Funds to My Marshalls Gift Card?

No, Marshalls gift cards cannot be reloaded. They are one-time-use cards, and you must purchase a new one if you need additional funds.

What Should I Do If My Marshall’s Gift Card is Lost or Stolen?

If your Marshalls gift card is lost or stolen:

1. Check your Marshalls account (if registered):
   • If you registered the card on the TJX site, you might be able to view its balance or transaction history.
2. Contact Marshalls Support:
   • Visit Marshalls Customer Support.
   • Provide proof of purchase and your gift card number.
3. Request a replacement:
   • Some issuers may cancel the lost card and issue a replacement if you provide sufficient proof.

💡 Pro Tip: Always register your Marshalls gift cards to track them securely.