Redeem Macy’s Gift Card Fast with These 8 Steps!

Redeem Your Macy’s Gift Card Like a Pro in 8 Steps!

The Macy’s Gift Card is a stylish way to celebrate any occasion, offering access to a vast selection of fashion, home goods, beauty products, and more. Whether selecting designer apparel, luxury fragrances, or stylish home décor, this card unlocks endless possibilities at one of America’s most iconic department stores.

This card can be redeemed both in-store and online at Macys.com, giving shoppers the flexibility to browse and buy wherever and whenever they want. With no expiration dates or hidden fees, the Macy’s Gift Card provides a worry-free shopping experience that fits every schedule.

Macy’s Gift Card is available in physical and digital formats suitable for all gifting needs—from birthday surprises and holiday presents to employee rewards and thank-you gifts. Physical cards offer a personal touch for in-person gifting, while digital eGift cards are delivered instantly via email, giving recipients the convenience to shop for last-minute occasions.

With denominations typically ranging from $10 to $500, the Macy’s Gift Card allows you to tailor your gift to any budget or special occasion. Recipients can explore the latest fashion trends, premium beauty collections, stylish home décor, and more, helping them find pieces that perfectly match their style. 

The Macy’s Gift Card is an excellent choice for fashion enthusiasts, home decorators, beauty lovers, and anyone who appreciates quality and choice. It’s a versatile and thoughtful gift that makes every shopping experience memorable.

How to Redeem Macy’s Gift Cards Online in Easy 8 Steps

To redeem your Macy’s gift card online, visit the official Macy’s website, enter your card details, and follow the prompts to apply the balance to your purchase.

Step 1: Open the Official Platform

Start by accessing the official Macy’s platform where the gift card can be redeemed:

• Ensure you are signed in with the correct Macy’s account before proceeding.

Step 2: Log in or Create an Account

Before redeeming your Macy’s gift card, you need to be signed in:

• Existing User? Log in using your Macy’s account credentials.
• New User? Create a Macy’s account with basic details like name, email, and password.
• Important: Macy’s ties gift card balances to your account—so you must be signed in to use the card.

Step 3: Locate the Gift Card Redemption Section

Once logged in, navigate to the checkout page where you can redeem gift cards:

• Add items to your shopping cart and proceed to checkout.
• Scroll down to the Apply Gift Cards section.
• Enter the first 15 digits of your e-gift card number in the Card Number field.
• Enter the remaining digits in the CID field.

Step 4: Enter the Gift Card Code

Now it’s time to enter your unique Macy’s gift card code:

• Type or paste the card number and CID from your gift card.
• If your gift card is physical, check the back for the printed code.
• Click Apply Gift Card to add the balance to your order total.

Step 5: Confirm Redemption and Balance Update

After entering your gift card code:

• A confirmation message should appear.
• Your balance will be applied instantly to your purchase.
• You may receive an email confirmation.

Step 6: Check and Manage Gift Card Balance

After redeeming your Macy’s gift card:

• Navigate to Account > Gift Cards > Balance Check to check your funds.
• You can also check the balance online here.

Step 7: Understand Usage Restrictions and Conditions

Macy’s gift cards have specific usage conditions:

• Cannot be redeemed for cash.
• Can be used for purchases at Macy’s stores and online orders.
• Some items may be excluded from gift card payments.
• Macy’s gift cards cannot be added to your account ahead of time—they are redeemed at the time of purchase.

Step 8: Plan or Start Using Your Balance

Once redeemed, you can use your Macy’s gift card balance:

• Shop online at Macys.com for eligible items.
• Apply the balance at checkout.

How to Redeem a Macy’s Gift Card Offline in Easy 7 Steps

To use a Macy’s Gift Card in-store, print out your unique e-gift card barcode by clicking “GET BARCODE” in your e-gift card email and present this barcode to a Macy’s Associate at checkout. 

Step 1: Identify Participating Stores or Outlets

• Macy’s Gift Cards can be redeemed at Macy’s retail stores and Macy’s Backstage locations. 
• They cannot be used at third-party retailers or to purchase additional gift cards.

Step 2: Check Gift Card Balance (Optional but Recommended)

• Visit the Macy’s website and navigate to the gift card balance check page. 
• Enter your gift card number and PIN to view the current balance. 
• Alternatively, ask a store associate to check the remaining amount.

Step 3: Understand Terms and Conditions for Offline Use

• Macy’s Gift Cards do not expire and have no hidden fees. 
• Lost or stolen cards may be replaced if proof of purchase is provided. 
• Gift cards cannot be used to pay down a Macy’s credit card balance.

Step 4: Carry the Gift Card (Physical or Mobile Format)

• Bring your physical Macy’s Gift Card or access the digital version via email. 
• Ensure the barcode or gift card number is visible for scanning at checkout.

Step 5: Inform the Cashier Before Billing

• Before checkout, inform the cashier that you’ll be using a Macy’s Gift Card. 
• If combining multiple payment methods, specify how much of the gift card balance should be applied.

Step 6: Swipe or Scan the Card

• Hand over the physical gift card for scanning at the payment terminal. 
• For digital gift cards, open the email and display the barcode for scanning. 
• If scanning doesn’t work, the cashier can manually enter the gift card number.

Step 7: Confirm Payment & Collect Receipt

• Verify that the correct amount has been deducted from your Macy’s Gift Card balance. 
• Request details on any remaining balance for future use. 
• Keep the email confirmation, printed or digital receipt as proof of redemption.

Problems & Help – Macy’s Gift Card

Common Problems & Troubleshooting Steps

Problem #1: Invalid or Incorrect Code

Problem: You enter your Macy’s gift card code, but the system says “Invalid Code.”

Possible Causes:

• The code was entered incorrectly.
• The card has not been activated.
• The card has expired or is inactive.

What to Do:

• Double-check the code for typos.
• Ensure the code is entered exactly as shown, including hyphens or spaces.
• If the issue persists, contact Macy’s Customer Support here.

Problem #2: Already Redeemed Code

Problem: You try entering your Macy’s gift card code, and it says “This gift card has already been redeemed.”

Possible Causes:

• The card was previously redeemed and applied to a Macy’s account.
• Someone else accessed the email and used the code.
• The gift card was compromised or leaked.

What to Do:

• Visit Macy’s Gift Card Balance and check if the balance was already applied.
• If not, ask the sender if the card was shared with someone else.
• If you suspect misuse or never received it properly, contact Macy’s Support with the gift card code and any purchase receipt or gift email.

Problem #3: Gift Card Expired

Problem: You try to redeem your Macy’s Gift Card, but the system says “Gift Card Expired.”

Possible Causes:

• The card remained unused for a long time.
• Expiry policy wasn’t clearly mentioned or noticed.

What to Do:

• Check the expiration date on the card or receipt.
• Some Macy’s Gift Cards may not expire—verify with customer support.
• If expired due to promotional restrictions, Macy’s may not reissue, but customer service can clarify whether your case qualifies for any exception.

Problem #4: Card Not Yet Activated

Problem: Your Macy’s gift card states “Card Not Activated” when you try to redeem it.

Possible Causes:

• The retailer did not properly activate the card at the time of purchase.
• There is a delay in activation from the merchant’s side.

What to Do:

• Check your purchase receipt to confirm activation.
• If the card was bought in-store, return to the store with the receipt and request activation.
• If purchased online, contact the seller or Macy’s Support for assistance.

Problem #5: Technical Glitches During Redemption

Problem: You try to redeem your Macy’s gift card, but the system experiences an error.

Possible Causes:

• A temporary issue with Macy’s servers.
• A system delay prevents the balance from updating.

What to Do:

• Wait a few hours and try again.
• Refresh your account page or log out and log back in.
• If the issue persists, contact Macy’s Support.

Problem #6: Card Applied but Balance Not Reflecting

Problem: You redeemed your Macy’s gift card, but the balance does not appear in your account.

Possible Causes:

• System delay in updating the balance.
• Technical error causing incorrect display.

What to Do:

• Refresh your account page or log out and log back in.
• Check if the card value is pending—some platforms take time to update balance.
• Contact Macy’s Support with gift card details and screenshots if balance doesn’t update after 24 hours.

Problem #7: Issues with Partial Redemption

Problem: You tried to redeem only part of the gift card balance, but the process failed or the remaining balance did not save correctly.

Common Symptoms:

• Error when entering a partial amount.
• Remaining balance disappears or resets.
• Unable to use leftover balance on next purchase.

What to Do:

• Confirm if partial redemption is supported by Macy’s.
• Check terms & conditions for minimum redemption amounts or restrictions.
• Try redeeming the full balance at once if partial use is not allowed.
• Keep records of your redemption attempts (screenshots, confirmation emails).
• Contact Macy’s Support to resolve balance or redemption issues.

How to Get Help from Macy’s

1. Macy’s Customer Support Channels

• Macy’s Support Website: Macy’s Help Center
• Live Chat Assistance: Available via Macy’s Support.
• Macy’s Customer Service Phone: Check Macy’s Contact Page for region-specific numbers.
• Email Support: Available through Macy’s help center.

2. Social Media Support

• Tweet @Macys for quick responses.
• Use Macy’s official Facebook or Instagram pages for assistance.

3. Escalation Process

If you don’t receive a resolution, request to speak with a Macy’s support supervisor or escalate the issue through official channels.

FAQ

How Can I Check If My Macy’s Gift Card is Still Valid or has Already Expired?

To check if your Macy’s Gift Card is still valid:

1. Locate the card details:
   • Find your gift card number and CID (if applicable) on the back of the card.
2. Visit Macy’s official balance check page:
   • Go to Macy’s Gift Card Balance Check.
3. Enter the required details:
   • Input your gift card number and CID (if required).
4. View card status:
   • The site will display:
     • Remaining balance (if any).
     • Card status: active, used.

⚠️ Note: Macy’s gift cards do not expire and are valid both online and in-store.

What Should I Do If My Macy’s Gift Card is Showing as “Already Redeemed”?

If your Macy’s gift card says “already redeemed”, follow these steps:

1. Verify the code entry:
   • Ensure you’ve entered the gift card number correctly.
2. Check your Macy’s account (if applicable):
   • Some Macy’s gift cards require registration before use.
3. Confirm with the sender (if applicable):
   • If the card was a gift, check whether the sender may have already redeemed it.
4. Contact Macy’s Support:
   • Visit Macy’s Customer Support and provide:
     • Gift card number
     • Purchase receipt
     • Description of the issue

⚠️ Security Tip: Never share your full gift card number publicly.

Can I Redeem My Macy’s Gift Card Partially and Use the Remaining Balance Later?

Yes, Macy’s allows partial redemptions:

• Use part of the balance now—the rest remains on the card.
• Can be used across multiple purchases until the balance reaches $0.
• Works both online and in-store.
  

💡 Tip: Macy’s gift cards are valid for clothing, accessories, home goods, beauty products, and more.

How Can I Check the Remaining Balance on My Macy’s Gift Card?

To verify your Macy’s Gift Card balance, follow these steps:

1. Visit the Macy’s official gift card balance check page:
   • Go to Macy’s Gift Card Balance Check.
2. Enter your gift card details:
   • Input your gift card number and CID (if applicable).
3. Check balance via Macy’s account:
   • If your card is linked to your Macy’s account, you can check the balance there.
4. Contact Macy’s Support if needed:
   • If unsure, reach out to Macy’s Customer Support for confirmation.

🛑 Reminder: Always check your balance before making a purchase to avoid surprises.

What Should I Do If my Macy’s Gift Card Code is Not Working or Showing as Invalid?

If your Macy’s gift card code is not working:

1. Double-check the code:
   • Ensure there are no typos or extra spaces.
2. Verify the platform:
   • Confirm you’re redeeming it at a participating Macy’s location or online.
3. Check if the card has already been redeemed:
   • Log into your Macy’s account (if applicable) to check.
4. Wait and try again:
   • Temporary system errors may prevent validation—try again later.
5. Contact Macy’s Support:
   • Visit Macy’s Customer Support and provide:
     • Gift card number
     • Purchase receipt
     • Error message screenshot

💡 Pro Tip: Some Macy’s gift cards require activation before use—check the instructions provided with your card.

Can I Redeem a Macy’s Gift Card in a Different Country or Currency than Where It was Purchased?

Macy’s gift cards may have regional restrictions:

• Some Macy’s gift cards are valid only in the country where they were purchased.
• If your card states “Valid only in the United States”, it cannot be used internationally.

Here’s what you can do:

• Check your Macy’s gift card terms on the issuer’s website.
• If traveling, consider using a Visa or Mastercard prepaid card instead.
• If sent the wrong regional card, ask the sender to refund or exchange it.

📝 Tip: Always verify a gift card’s region before redeeming to avoid errors.

Can I Reload or Add Funds to My Macy’s Gift Card?

No, Macy’s gift cards cannot be reloaded. They are one-time-use cards, and you must purchase a new one if you need additional funds.

What Should I Do If My Macy’s Gift Card is Lost or Stolen?

If your Macy’s gift card is lost or stolen:

1. Check your Macy’s account (if registered):
   • Some Macy’s gift cards allow online tracking.
2. Contact Macy’s Support:
   • Visit Macy’s Customer Support.
   • Provide proof of purchase and your gift card number.
3. Request a replacement:
   • Some issuers may cancel the lost card and issue a replacement if you provide sufficient proof.

💡 Pro Tip: Always register your Macy’s gift cards to track them securely.