Redeem Lego Gift Card in 8 Quick Steps

The Lego Gift Card opens the door to a world of creativity, imagination, and hands-on play. From iconic brick sets and intricate builds to collectible minifigures, exclusive LEGO® products, or themed collections like Star Wars™, Harry Potter™, and Technic™, this card fuels adventures for every builder—young or young-at-heart.

It can be redeemed at LEGO® Stores and online at LEGO.com in the U.S., providing the flexibility to explore new releases, exclusive sets, and personalized builds. With no expiration dates or hidden fees, recipients can take their time choosing the perfect set for their next build.

Lego Gift Card is available in both physical and digital formats, making it a versatile gift for any celebration—birthdays, holidays, graduations, or simply rewarding great ideas. A traditional card is ideal for hands-on gifting while a digital eGift offers instant delivery via email for spontaneous surprises.

With denominations typically ranging from $10 to $200, this card can be tailored to any occasion or budget. Whether it’s used to buy a full set or add to a growing collection, it gives recipients the freedom to build their way.

The LEGO Gift Card is a joyful and inspiring gift for kids, collectors, parents, lifelong LEGO fans, and creators of all ages. It brings creativity, learning, and fun together—one brick, one build, one exciting journey at a time.

How to Redeem a LEGO Gift Card Online in Easy 8 Steps

LEGO Gift Cards purchased in the U.S. are redeemable online at LEGO.com and in official LEGO Stores across the U.S. and Canada—but not at LEGOLAND® Parks, Discovery Centers, or third-party retailers. At checkout, select “Gift Card” as your payment method and enter the 19-digit card number and PIN.

Step 1: Open the Official Platform

To redeem your LEGO Gift Card, start by visiting:

• Website: LEGO Gift Cards
• LEGO Mobile App (if available) Ensure you’re signed into your LEGO account before proceeding.

Step 2: Log in or Create an Account

• Existing User: Sign in using your registered email or phone number.
• New User: Create an account with basic details. Your gift card balance will be tied to your account for tracking and usage.

Step 3: Locate the Gift Card Redemption Section

• Add items to your cart and proceed to checkout.
• Under the Payment section, select “Pay with a LEGO Gift Card”.
• Enter your 19-digit card number and PIN when prompted.

Step 4: Enter the Gift Card Code

• Carefully type or paste your gift card number and PIN.
• If physical, the code is behind a scratch-off panel.
• LEGO Gift Cards cannot be used with PayPal at checkout.

Step 5: Confirm Redemption and Balance Update

• Once applied, your gift card balance will be deducted from the total.
• Any remaining balance stays linked to your card number and PIN for future use.
• You may receive an email confirmation.

Step 6: Check and Manage Gift Card Balance

• Visit LEGO Balance Check
• Enter your card number and PIN to view your remaining balance.

Step 7: Understand Usage Restrictions and Conditions

• LEGO Gift Cards are redeemable at LEGO.com and LEGO Stores in the U.S. and Canada.
• Not valid at LEGOLAND® Parks, Discovery Centers, or third-party retailers.
• Cards do not expire and have no fees.

Step 8: Plan or Start Using Your Balance

• Browse LEGO sets online or visit a LEGO Store.
• During checkout, apply your gift card or combine it with another payment method. Use your balance to build something awesome—no expiration, just imagination.

How to Redeem a LEGO Gift Card Offline in Easy 7 Steps

LEGO Gift Cards and e-Gift Cards are redeemable only at official LEGO Stores and on LEGO.com, and must be used in the same country or region where they were purchased. 

Step 1: Identify Participating Locations

• LEGO Gift Cards can be redeemed at any official LEGO Store in the U.S. or Canada.
• They cannot be used at LEGOLAND Parks, Discovery Centers, LEGO Certified Stores, or third-party retailers.
• Use the LEGO Store Locator to find a participating location.

Step 2: Check Gift Card Balance (Optional but Recommended)

• Visit the LEGO Gift Card Balance Checker and enter your 19-digit card number and PIN.
• You can also ask a store associate to check the balance at the register.

Step 3: Understand Terms and Conditions for Offline Use

• LEGO Gift Cards do not expire and have no service fees.
• They are valid for merchandise only, including taxes, but not for cash redemption.
• Lost or stolen cards may not be replaced, so keep them secure.

Step 4: Carry the Gift Card (Physical or Digital Format)

• Bring your physical LEGO Gift Card or access the e-Gift Card via email or mobile device.
• Ensure the card number and PIN are visible for redemption.

Step 5: Inform the Sales Associate Before Payment

• Let the associate know you’ll be using a LEGO Gift Card for your purchase.
• If using multiple payment methods, specify how much of the gift card balance should be applied.

Step 6: Present the Card for Redemption

• Hand over the physical card or show the digital version for scanning or manual entry.
• The associate will apply the balance to your total.

Step 7: Confirm Payment & Collect Receipt

• Ensure the correct deduction is applied from your gift card balance.
• Ask for your remaining balance and keep the receipt for future reference.

Problems & Help – LEGO Gift Card

Common Problems & Troubleshooting Steps

Problem #1: Invalid or Incorrect Code 

Issue: You enter your LEGO Gift Card code, but the system says “Invalid Code.” 

Possible Causes:

• Typing errors like “O” instead of “0” or extra spaces.
• The card hasn’t been activated.
• Attempting to redeem on an unsupported LEGO region or platform. 

What to Do:

• Re-enter the code exactly as shown.
• Confirm activation with your receipt or email.
• Redeem only at LEGO.com, via phone, or in-store at LEGO Stores in the U.S. or Canada.
• If the issue persists, contact LEGO Customer Service.

Problem #2: Already Redeemed Code 

Issue: The system says your LEGO Gift Card has already been redeemed. 

Possible Causes:

• The card was used in a previous transaction.
• Someone else accessed and used the code.
• A system error is misreporting the status. 

What to Do:

• Check your LEGO account or past orders.
• If the card was a gift, confirm with the sender.
• Contact LEGO Support with your card number and proof of purchase.

Problem #3: Gift Card Expired 

Issue: The card is flagged as expired. 

Possible Causes:

• LEGO Gift Cards do not expire, except where required by law. 

What to Do:

• Double-check the card terms.
• If you’re seeing an expiration message, contact LEGO Support to investigate.

Problem #4: Invalid Code or Typo 

Issue: The system doesn’t recognize your LEGO Gift Card code. 

Possible Causes:

• Formatting issues or entering the code in the wrong field.
• Using a card from a different region (e.g., U.S. card on a non-U.S. site). 

What to Do:

• Enter the code carefully, avoiding extra characters.
• Confirm you’re redeeming on the correct LEGO site for your region.
• If the issue continues, contact LEGO Customer Service.

Problem #5: Card Already Redeemed 

Issue: You try to use the card, but it’s marked as used. 

Possible Causes:

• It was redeemed during a previous purchase.
• The code was compromised. 

What to Do:

• Review your LEGO order history or ask the sender.
• Contact LEGO Support with your card number and purchase confirmation.

Problem #6: Card Not Yet Activated 

Issue: The system says your card hasn’t been activated. 

Possible Causes:

• The store didn’t activate it at checkout.
• Digital card activation delay. 

What to Do:

• Check your receipt or email for activation confirmation.
• Wait a few hours and try again.
• If still inactive, contact the seller or LEGO Support.

Problem #7: Technical Glitches During Redemption 

Issue: You face errors while redeeming the card online or by phone. 

Possible Causes:

• Website or system issues.
• Browser or device-related problems. 

What to Do:

• Try a different browser or device.
• Clear your cache or use incognito mode.
• If calling, ensure you have the 19-digit card number and PIN ready.
• Contact support if the issue persists.

Problem #8: Error — “This Gift Card Has Already Been Redeemed” 

Issue: You haven’t used the card, but it shows as redeemed. 

Possible Causes:

• It was auto-applied or accessed by someone else. 

What to Do:

• Check your LEGO account or order history.
• Contact LEGO Support with the card number, receipt, and error details.

Problem #9: Card Applied but Balance Not Reflecting 

Issue: You redeem the card, but your balance doesn’t update. 

Possible Causes:

• System delay or display glitch.
• Redemption didn’t complete properly. 

What to Do:

• Wait a few hours and recheck your balance at LEGO.com/gift-cards/balance.
• If still missing, contact support with your redemption confirmation.

Problem #10: Issues with Partial Redemption 

Issue: You used part of the card, but the remaining balance isn’t available. 

Possible Causes:

• System didn’t retain the remaining balance.
• Partial redemptions are not supported on some platforms. 

What to Do:

• Ask for a receipt showing the remaining balance.
• Use the same card number and PIN for future purchases.
• Contact LEGO Support if the balance is missing.

How to Get Help from LEGO Gift Card Support

Customer Support Channels

• Website: LEGO Gift Cards
• Balance Check: Check Balance
• Phone Support (U.S.): 1-844-903-5346 (English), 1-833-692-5346 (Spanish)
• Phone Support (Canada): Use the same numbers above
• Email/Chat: Available via the LEGO Contact Us page

Social Media Support

• Message @LEGO_Group on Twitter or LEGO’s verified Facebook page.

Escalation Process

• If unresolved, request escalation and provide your gift card number, receipt, and screenshots of the issue.

FAQ

How can I check if my LEGO Gift Card is still valid or has already expired?

To check if your LEGO Gift Card is still valid:

1. Locate your card number and PIN:
   • Found on the back of the physical card or in your email for eGift cards.
2. Visit the LEGO balance check page:
   • Go to LEGO Gift Card Help and follow the instructions for your region.
3. Enter your card details:
   • Input the card number and PIN to view the balance and status.

> ⚠️ Note: LEGO Gift Cards and eGift Cards do not expire, and there are no service fees.

What should I do if my LEGO Gift Card is showing as “already redeemed”?

If your card says “already redeemed”:

1. Double-check the code entry:
   • Ensure the card number and PIN were entered correctly.
2. Check your LEGO account or order history:
   • The card may have been used in a previous online or in-store purchase.
3. Confirm with the sender (if applicable):
   • Ask if they redeemed or shared the card elsewhere.
4. Contact LEGO Customer Service:
   • Visit LEGO Gift Card Support or call the number provided in your region.

> ⚠️ Security Tip: LEGO may require proof of purchase to investigate redemption issues.

Can I redeem my LEGO Gift Card partially and use the remaining balance later?

Yes, LEGO Gift Cards support partial redemption:

1. Use part of the balance at checkout:
   • Only the amount needed will be deducted.
2. Check your remaining balance afterward:
   • Use the balance check tool or ask in-store.
3. Use the card again:
   • As long as funds remain, the card can be reused.

> ✅ Tip: LEGO Gift Cards can be used on LEGO.com, in LEGO Stores (except Barcelona), or by phone in the same region where they were purchased.

How can I check the remaining balance on my LEGO Gift Card?

To verify your balance:

1. Visit the LEGO balance check page:
   • Go to LEGO Gift Card Help.
2. Enter your card number and PIN.
3. Ask in-store:
   • A LEGO Store associate can scan your card.
4. Call customer service:
   • Use the number provided on the card or website.

> 🛑 Reminder: LEGO Gift Cards cannot be used at LEGOLAND®, LEGO Certified Stores, or third-party retailers.

What should I do if my LEGO Gift Card code is not working or showing as invalid?

If your code is not working:

1. Re-enter the code carefully:
   • Avoid typos or scratched-off digits.
2. Ensure the card is activated:
   • Some cards require activation at the point of sale.
3. Try again later:
   • Temporary system issues may affect redemption.
4. Contact LEGO Support:
   • Provide your card number, receipt, and error message via LEGO Gift Card Help.

> 💡 Pro Tip: LEGO Gift Cards must be used in the same country or region where they were purchased.

Can I redeem a LEGO Gift Card in a different country or currency than where it was purchased?

LEGO Gift Cards are region-specific:

• Valid only in the country or region of purchase.
• Not valid internationally or for currency conversion.

Here’s what you can do:

• Check the card’s terms on LEGO.com or the packaging.
• If you received the wrong regional card, ask the sender to exchange or refund it.

> 📝 Tip: Change your region at the bottom of LEGO.com to view gift card options for a different country.

Can I reload or add funds to my LEGO Gift Card?

No, LEGO Gift Cards cannot be reloaded. They are one-time-load cards, and you’ll need to purchase a new one for additional funds.

What should I do if my LEGO Gift Card is lost or stolen?

If your card is lost or stolen:

1. Check your email (for eGift Cards):
   • You may be able to retrieve the code.
2. Contact LEGO Support:
   • Provide:
     • Proof of purchase
     • Gift card number (if available)
3. Replacement policy:
   • LEGO may reissue the card if sufficient documentation is provided.

> 💡 Pro Tip: LEGO does not track physical gift card deliveries—store your card securely and redeem it promptly