Redeem H&M Gift Card in 8 Quick Steps

H&M Gift Card is your stylish shortcut to modern fashion, everyday essentials, and trend-forward pieces for the whole family. From statement outfits and seasonal staples to accessories, apparel and loungewear, this card lets recipients explore a wide selection of wardrobe upgrades at affordable prices.

It can be redeemed in-store at H&M locations across the U.S. and online at HM.com, offering flexible access to curated collections across women’s, men’s, kids’, and home categories. With no expiration dates and no hidden fees, the card provides a convenient, stress-free shopping experience.

H&M Gift Card is available in both physical and digital formats, making it a versatile choice for every occasion—birthdays, holidays, graduations, or spontaneous surprises. Whether sent instantly via email for fast and easy delivery or wrapped with a bow for a personal touch, it’s a thoughtful gift for any style lover.

With denominations typically ranging from $10 to $200, the H&M Gift Card can be personalized to fit any budget. Whether it’s a small fashion pick-me-up or a full shopping spree, it gives recipients the flexibility to curate their own style.

The H&M Gift Card is a modern and thoughtful gift for trendsetters, students, fashion lovers, new professionals, home stylists or anyone who loves affordable fashion. It’s a stylish way to spark creativity, self-expression, and everyday confidence.

How to Redeem an H&M Gift Card Online in Easy 8 Steps

H&M Gift Cards can be used for online purchases via the official H&M website or mobile app, as well as in-store at participating U.S. locations. During checkout, simply select “Gift Card” as your payment method and enter the 16-digit card number along with the 4-digit PIN to apply the balance to your order.

Step 1: Open the Official Platform

To redeem your H&M Gift Card online in the U.S., start by visiting:

Website: H&M Gift Cards
H&M Mobile App (iOS/Android) Ensure you’re signed into your H&M account before proceeding.

Step 2: Log in or Create an Account

Existing User: Sign in using your registered email or phone number.
New User: Create an account with basic details. Your gift card balance will be tied to your account for tracking and usage.

Step 3: Locate the Gift Card Redemption Section

Add items to your cart and proceed to checkout.
Under the Payment section, select “Add gift card”.
A pop-up will prompt you to enter your gift card number and PIN.

Step 4: Enter the Gift Card Code

Enter the 16-digit gift card number and 4-digit PIN.
Click “Add” to apply the balance to your order. If you have a physical card, the code and PIN are on the back under a scratch-off panel.

Step 5: Confirm Redemption and Balance Update

Once applied, your gift card balance will be deducted from the total.
You’ll see a confirmation message and updated total.
You may also receive an email confirmation.

Step 6: Check and Manage Gift Card Balance

Visit the H&M Gift Card Balance Check page.
Enter your card number and PIN to view your remaining balance.

Step 7: Understand Usage Restrictions and Conditions

H&M Gift Cards can be used online at hm.com and in-store in the U.S.
They can be used for full or partial payments.
Cards do not expire and are non-refundable.

Step 8: Plan or Start Using Your Balance

Browse H&M’s online catalog or visit a store.
During checkout, apply your gift card or combine it with another payment method. Use your balance before it’s forgotten—it never expires, but fashion moves fast.

How to Redeem an H&M Gift Card Offline in Easy 7 Steps

H&M Gift Cards are redeemable in-store only in the country where they were purchased. Both physical and digital formats are accepted, and you can use them for full or partial payments.

Step 1: Identify Participating Locations

H&M Gift Cards can be redeemed at any H&M or H&M HOME store in the country where the card was purchased.
Use the H&M Store Locator to find a nearby location.

Step 2: Check Gift Card Balance (Optional but Recommended)

Visit the H&M Gift Card Balance Checker and enter your card number and PIN.
You can also ask a cashier to check the balance at the register.

Step 3: Understand Terms and Conditions for Offline Use

H&M Gift Cards do not expire and have no service fees.
They can be used for full or partial payments in-store.
Gift cards are non-refundable and not redeemable for cash, except where required by law.

Step 4: Carry the Gift Card (Physical or Digital Format)

Bring your physical H&M Gift Card or access the digital version via email or app.
Ensure the card number and PIN are visible for redemption.

Step 5: Inform the Cashier Before Payment

Let the cashier know you’ll be using an H&M Gift Card for payment.
If using multiple payment methods, specify how much of the gift card balance should be applied.

Step 6: Present the Card for Redemption

Hand over the physical card or show the digital version for scanning or manual entry.
The cashier will apply the balance to your purchase.

Step 7: Confirm Payment & Collect Receipt

Ensure the correct deduction is applied from your gift card balance.
Ask for your remaining balance and keep the receipt for future reference.

Problems & Help – H&M Gift Card

Common Problems & Troubleshooting Steps

Problem #1: Invalid or Incorrect Code

Issue: You enter your H&M Gift Card code, but the system says “Invalid Code.”

Possible Causes:

Typing errors like “O” instead of “0” or extra spaces.
The card hasn’t been activated.
Attempting to redeem on the wrong country site or an unsupported platform.

What to Do:

Re-enter the code exactly as shown on the card or email.
Confirm activation with your receipt or email confirmation.
Ensure you’re redeeming on the correct regional H&M site (e.g., hm.com/in for India).
If the issue persists, contact H&M Customer Service.

Problem #2: Already Redeemed Code

Issue: The system says your H&M Gift Card has already been redeemed.

Possible Causes:

The card was used in a previous transaction.
Someone else accessed and used the code.
A system error is misreporting the status.

What to Do:

Check your H&M account or past orders.
If the card was a gift, confirm with the sender.
Contact H&M Support with your card number and proof of purchase.

Problem #3: Gift Card Expired

Issue: The card is flagged as expired.

Possible Causes:

H&M gift cards are typically valid for 2 years from the last transaction or activation.

What to Do:

Check the issue or the last use date.
If it has recently expired, contact H&M Support to check if reactivation is possible.

Problem #4: Invalid Code or Typo

Issue: The system doesn’t recognize your H&M Gift Card code.

Possible Causes:

Formatting issues or entering the code in the wrong field.
Using a card from a different country or region.

What to Do:

Enter the code carefully, avoiding extra characters.
Confirm you’re redeeming on the correct H&M site for your region.
If the issue continues, contact H&M Customer Service.

Problem #5: Card Already Redeemed

Issue: You try to use the card, but it’s marked as used.

Possible Causes:

It was redeemed during a previous purchase.
The code was compromised.

What to Do:

Review your receipts or ask the sender.
Contact H&M Support with your card number and purchase confirmation.

Problem #6: Card Not Yet Activated

Issue: The system says your card hasn’t been activated.

Possible Causes:

The store didn’t activate it at checkout.
Digital card activation delay.

What to Do:

Check your receipt or email for activation confirmation.
Wait a few hours and try again.
If still inactive, contact the seller or H&M Support.

Problem #7: Technical Glitches During Redemption

Issue: You face errors while redeeming the card online or in-store.

Possible Causes:

Website or POS system issues.
Browser or device-related problems.

What to Do:

Try a different browser or device.
Clear your cache or use incognito mode.
If in-store, ask the cashier to enter the code manually.
Contact support if the issue persists.

Problem #8: Error — “This Gift Card Has Already Been Redeemed”

Issue: You haven’t used the card, but it shows as redeemed.

Possible Causes:

It was auto-applied or accessed by someone else.

What to Do:

Check your H&M account or order history.
Contact H&M Support with the card number, receipt, and error details.

Problem #9: Card Applied but Balance Not Reflecting

Issue: You redeem the card, but your balance doesn’t update.

Possible Causes:

System delay or display glitch.
Redemption didn’t complete properly.

What to Do:

Wait a few hours and recheck your balance.
Use H&M’s balance checker or ask in-store.
If still missing, contact support with your redemption confirmation.

Problem #10: Issues with Partial Redemption

Issue: You used part of the card, but the remaining balance isn’t available.

Possible Causes:

System didn’t retain the remaining balance.
Partial redemptions are not supported in some regions.

What to Do:

Ask for a receipt showing the remaining balance.
Use the balance checker or contact support for assistance.

How to Get Help from H&M Gift Card Support

Customer Support Channels

India Website: hm.com/in
Balance Check: Available in-store or via customer service
Phone Support: Listed on the regional H&M site
Email/Chat: Accessible through the Contact Us section

Social Media Support

Message @hm on Twitter or H&M’s verified Facebook page.

Escalation Process

If unresolved, request escalation and provide your gift card number, receipt, and screenshots of the issue.

FAQ

How can I check if my H&M Gift Card is still valid or has already expired?

To check if your H&M Gift Card is still valid:

Locate your card number and PIN:
- Found on the back of the physical card (scratch to reveal) or in your email for eGift cards.
Visit an H&M store or check online (if supported):
- Ask a cashier to scan the card or use the balance check tool on H&M’s Gift Card page.
Call customer service:
- Use the number provided on the card or H&M’s contact page.

> ⚠️ Note: H&M Gift Cards typically do not expire, but promotional cards may have a printed expiration date.

What should I do if my H&M Gift Card is showing as “already redeemed”?

If your card says “already redeemed”:

Double-check the code entry:
- Ensure the card number and PIN were entered correctly.
Check your H&M account or past receipts:
- The card may have already been used in-store or online.
Confirm with the sender (if applicable):
- Ask if they redeemed or shared the card elsewhere.
Contact H&M Support:
- Visit H&M Gift Card Help or call customer service.

> ⚠️ Security Tip: H&M may require proof of purchase to investigate redemption issues.

Can I redeem my H&M Gift Card partially and use the remaining balance later?

Yes, H&M Gift Cards support partial redemption:

Use part of the balance at checkout:
- Only the amount needed will be deducted.
Check your remaining balance afterward:
- Ask in-store or use the online balance check tool.
Use the card again:
- As long as funds remain, the card can be reused.

> ✅ Tip: You can use H&M Gift Cards for fashion, accessories, and home items at H&M and H&M HOME stores.

How can I check the remaining balance on my H&M Gift Card?

To verify your balance:

Visit an H&M store:
- Ask a cashier to scan your card.
Check online (if available):
- Use the balance check tool on H&M’s Gift Card page.
Call customer service:
- Use the number on the back of the card or on the website.

> 🛑 Reminder: Your receipt will also show the remaining balance after each transaction.

What should I do if my H&M Gift Card code is not working or showing as invalid?

If your code is not working:

Re-enter the code carefully:
- Avoid typos or scratched-off digits.
Ensure the card is activated:
- Some cards require activation at the point of sale.
Try again later:
- Temporary system issues may affect redemption.
Contact H&M Support:
- Provide your card number, receipt, and error message.

> 💡 Pro Tip: Some H&M gift cards are valid only in the country where they were purchased.

Can I redeem an H&M Gift Card in a different country or currency than where it was purchased?

H&M Gift Cards are region-specific:

Valid only in the country of purchase.
Not valid internationally or for currency conversion.

Here’s what you can do:

Check the card’s terms on the packaging or H&M’s website.
If you received the wrong regional card, ask the sender to exchange or refund it.

> 📝 Tip: Always match the card’s region with your H&M account and store location.

Can I reload or add funds to my H&M Gift Card?

Yes, H&M Gift Cards can be reloaded:

Visit an H&M store:
- Ask a cashier to add funds to your existing card.
Reload limits may apply:
- Minimum and maximum reload amounts vary by region.

> ⚠️ Note: Reloading is typically available only for physical cards, not eGift cards.

What should I do if my H&M Gift Card is lost or stolen?

If your card is lost or stolen:

Check your email (for eGift cards):
- You may be able to retrieve the code.
Contact H&M Support:
- Provide:
  - Proof of purchase
  - Gift card number (if available)
Replacement policy:
- H&M may reissue the card if sufficient documentation is provided.

> 💡 Pro Tip: Redeem your gift card promptly and store it securely to avoid loss or misuse.