The Giftly Gift Card is a smart, modern, and flexible gifting option. Whether it’s for a birthday, anniversary, graduation, or a thank-you gesture, it’s suitable for any occasion. This card removes the guesswork and allows the recipient to enjoy shopping, dining, travel, or services of their choice.
It can be redeemed both online and in-store. Additionally, recipients have the option to convert it into a Visa gift card or a direct bank transfer.
Digital e-cards are delivered instantly via SMS or email, while physical cards arrive in elegant packaging. You can also personalize the gift by adding a message, photo, or spending suggestion, making the gesture even more meaningful.
The card comes with no hidden fees and remains valid for five years. It also includes secure PIN protection to safeguard the balance.
Giftly is accepted at major brands like Target, Macy’s, Best Buy, and thousands of local businesses. Available in values from $10 to $1,000, it offers an ideal gifting solution for any budget.
Whether you use an Android or iPhone, you can easily purchase, send, and redeem this card directly from your mobile device. Send an e-card instantly or order a physical card — all from your phone with complete convenience.
How to Redeem Giftly Gift Cards Online in Easy 8 Steps
To redeem your Giftly gift card online, simply visit the Giftly website, enter your card details, and follow the prompts to activate and use your card.
Step 1: Open the Official Giftly Platform
Navigate to the official Giftly website to begin your redemption process.
- Website: www.giftly.com
- Mobile App: Currently, Giftly does not support redemption via a mobile app.
- Ensure you’re using a compatible browser for a smooth experience.
Step 2: Log in or Sign Up for an Account
Sign in with your registered email or mobile number. Or, create a free account—this ensures your gift card balance is securely linked to your profile in case you’re new to Giftly.
- Existing User? Log in with your registered email or mobile number.
- New User? Click “Sign Up” and enter basic details like name and email.
- Creating an account helps track your balance and redemption history.
Step 3: Locate the Gift Card Redemption Section
Go to the “Redeem Gift Card” section:
- Typically found under “Account” or “Gift Cards” in the menu.
- Select the options like “Enter Your Gift Code” or “Redeem Giftly Card”.
- Direct link: www.giftly.com/entercode
Step 4: Enter the Gift Card Code
Now, enter your unique gift card code:
- Enter your Giftly gift card code into the provided input box.
- Code format: Usually alphanumeric, located in your email or on a physical card.
- Double-check for typos before clicking “Redeem”.
Step 5: Confirm Redemption and Balance Update
After submitting your code:
- A confirmation message will display once the code is successfully applied.
- Your balance will update instantly in your Giftly account.
- You may receive an email confirmation with redemption details.
Step 6: Check and Manage Gift Card Balance
After redeeming, you can keep track of your balance:
- Move to the “Gift Cards” or “Payments” section under Account settings to view your updated balance.
- Check the redeemed amount, remaining balance, and transaction history.
Step 7: Understand Usage Restrictions
Giftly gift cards work differently from traditional retail gift cards:
- Cannot be used directly at third-party merchants.
- May have regional restrictions, so ensure it’s valid in your location.
- Refund policies vary, as Giftly gift cards are not covered by the CARD Act.
Step 8: Start Using Your Balance
- Once redeemed, your balance can be used for purchases within Giftly’s platform.
- Select supported payment options for making purchases if required.
- Plan your usage before expiration to maximize value.
How to Redeem a Giftly Gift Card Offline in Easy 7 Steps
To redeem a Giftly Gift Card in-store, learn how to locate participating locations, check your balance, and follow the redemption steps:
Step 1: Identify Participating Stores or Outlets
- Use the Giftly website or mobile app to find stores that accept the Giftly Gift Card.
- Verify acceptance policies for specific retailers before visiting.
- Note store hours and any special promotions available.
Step 2: Check Gift Card Balance (Optional but Recommended)
- Visit Giftly’s official website or open the Giftly app to check the balance.
- Alternatively, call Giftly’s customer support for balance information.
- Knowing your balance ensures a seamless payment process.
Step 3: Understand Terms and Conditions for Offline Use
- Giftly Gift Cards can be used at participating physical stores, but redemption rules may vary.
- Some stores may require manual entry of the gift card details instead of scanning.
- Certain categories or items may be excluded from gift card usage, so review store-specific policies.
Step 4: Carry the Gift Card (Physical or Mobile Format)
- Bring a printed Giftly Gift Card or access the digital card via the Giftly app.
- Ensure the barcode or gift card number is visible and scannable.
Step 5: Inform the Cashier Before Billing
- Notify the cashier before checkout that you’ll be using a Giftly Gift Card.
- Clarify whether you’ll be using the full balance or a specific amount.
Step 6: Swipe or Scan the Card
- Hand the physical gift card to the cashier for scanning.
- If using a digital card, open the Giftly app and display the barcode or redemption code.
Step 7: Confirm Payment & Collect Receipt
- Ensure the correct deduction is applied from your gift card balance.
- Request details about the remaining balance for future use.
Keep the printed or digital receipt as proof of redemption.
Problems & Help – Giftly Gift Card
Common Problems & Troubleshooting Steps
Problem #1: Gift Card Not Received
Problem: You sent a Giftly gift card to a friend, but they didn’t receive the email or text.
Possible Causes:
- Email went to spam or junk folder.
- The phone number was entered incorrectly.
- Processing delay from Giftly’s system.
What to Do:
- Ask your friend to check their spam or junk folder.
- Verify the correct contact details in your Giftly account.
- Wait a few hours in case of processing delays.
- If unresolved, contact Giftly support with your Gift ID.
Problem #2: Gift Card Not Redeeming
Problem: You try redeeming your Giftly gift card, but it doesn’t go through.
Possible Causes:
- You selected the wrong redemption option (PayPal instead of bank transfer).
- The transaction is still processing.
- Technical issue with the redemption portal.
What to Do:
- Double-check your selected redemption method in the Giftly account.
- Wait a few hours in case of processing delays.
- Try redeeming on a different device or browser.
- If the problem persists, contact Giftly support with your Gift ID and a screenshot of the error.
Problem #3: Gift Card Already Redeemed
Problem: You try entering your Giftly gift card details, but it says “Already redeemed.”
Possible Causes:
- Funds were already transferred to your PayPal or bank account.
- Someone else accessed the gift card details.
- Technical glitch showing incorrect status.
What to Do:
- Check your PayPal or bank history to see if the funds are credited.
- Verify if the card was shared or forwarded to someone else.
- If fraud is suspected, contact Giftly support immediately.
Problem #4: Gift Card Not Activated
Problem: You attempt to redeem your Giftly gift card, but the system says it hasn’t been activated.
Possible Causes:
- The card was purchased but not properly activated.
- There’s a delay in activation from Giftly’s system.
What to Do:
- Check your purchase confirmation email to ensure activation.
- Wait a few hours, as activation delays can occur.
- If the issue persists, contact Giftly support with your Gift ID and purchase details.
Problem #5: Refund or Cancellation Issues
Problem: You want to cancel your Giftly gift card, but the system won’t allow it.
Possible Causes:
- The cancellation window (48 hours) has passed.
- The funds have already been redeemed.
What to Do:
- Check if you’re still within the 48-hour cancellation window.
- If eligible, cancel via the Giftly dashboard.
- If funds were redeemed, refunds may not be possible—contact Giftly support for further assistance.
Problem #6: Issues with Using the Gift Card at Certain Stores
Problem: You try to use your Giftly gift card at a store, but it gets declined.
Possible Causes:
- The store does not accept Giftly gift cards.
- Incorrect redemption method selected.
What to Do:
- Confirm that the store accepts Giftly gift cards.
- Check the redemption method and ensure it matches the store’s requirements.
- If the issue persists, contact Giftly support for clarification.
How to Contact Giftly Support for Assistance?
1. Customer Support Channels
- Email Support: Contact Giftly at support@giftlyusa.com for assistance.
- Help Center: Visit Giftly FAQs for common troubleshooting steps.
- Let’s Talk: Giftly offers a “Let’s Talk” option on their website for direct support.
2. Social Media Support
- Twitter: Reach out to @Giftly for quick responses.
- Facebook: Connect with Giftly on their official Facebook page.
- LinkedIn: Visit Giftly’s LinkedIn profile for updates and support.
3. Brand-Specific Support Portals
- Giftly provides a dedicated support page for resolving gift card issues.
4. Escalation Process
- If initial support does not resolve the issue, request a supervisor or higher-level assistance.
FAQ
How can I check if my Giftly Gift Card is still valid or has already expired?
Giftly Gift Cards do not expire, so they remain valid indefinitely. However, to ensure your gift is active:
- Check your email for the Giftly gift confirmation.
- Verify the redemption link in the email to see if it works.
- If you are unable to redeem it, contact Giftly Support at support@giftly.com for assistance.
⚠️ Note: Giftly funds are stored digitally and linked to your email, so losing access to your email may cause difficulties in redeeming.
What should I do if my Giftly Gift Card is showing as “already redeemed”?
If your Giftly gift shows as already redeemed, follow these steps:
- Confirm the redemption status:
- Check your email for a confirmation message from Giftly.
- Ensure the funds have not already been transferred to your selected payment method (PayPal, Visa gift card, etc.).
- Check your Giftly account:
- Log in and review the gift history to verify previous transactions.
- Ask the sender (if applicable):
- If someone sent you the gift, confirm with them whether it was already redeemed or canceled.
- Contact Giftly Support:
- Reach out to Giftly Support with your gift reference number and details for investigation.
⚠️ Security Tip: Never share your Giftly gift link publicly to avoid unauthorized redemption.
Can I redeem my Giftly Gift Card partially and use the remaining balance later?
No, Giftly Gift Cards must be redeemed in full when claiming the funds. However, once redeemed, the recipient can:
- Spend the funds at any merchant of their choice.
- Choose whether to receive the funds via PayPal transfer or a Visa gift card. > 🔒 Note: If you select PayPal or a Visa card, you can use the funds across multiple transactions.
How can I check the remaining balance on my Giftly Gift Card?
Unlike traditional gift cards, Giftly does not store a balance. Instead:
- The funds are transferred to your selected payment method.
- Once redeemed, no remaining balance is left on the Giftly card itself.
- You can check your PayPal account or Visa card statement for any unused funds.
🛑 Reminder: Be sure to track your funds after redeeming to avoid confusion.
What should I do if my Giftly Gift Card code is not working or showing as invalid?
If you’re facing issues redeeming your Giftly gift:
- Check the email and redemption link:
- Ensure you are using the correct link sent in your gift email.
- If the link does not work, try opening it on a different browser or device.
- Verify whether the gift has already been redeemed:
- If you’ve previously accessed the gift, the funds may have already been claimed.
- Confirm the recipient’s account details:
- If you received the gift from someone else, check that you are logged into the correct account (e.g., PayPal).
- Contact Giftly Support:
- If the issue persists, reach out to Giftly Support with your gift reference number.
💡 Pro Tip: Ensure your email inbox is not blocking Giftly emails—check your spam folder if needed.
Can I redeem a Giftly Gift Card in a different country or currency than where it was purchased?
Yes, Giftly gifts can be redeemed internationally. The recipient can:
- Claim funds through PayPal, which allows currency conversion.
- Choose a Visa virtual gift card, usable at online stores worldwide.
📝 Tip: Some merchants may not accept foreign Visa gift cards, so always check the payment terms before use.
Can I reload or add funds to my Giftly Gift Card?
No, Giftly Gift Cards cannot be reloaded. They are a one-time-use gift designed to be redeemed for a specific amount.
What should I do if my Giftly Gift Card is lost or stolen?
Since Giftly operates digitally, the funds are linked to the recipient’s email. If lost:
- Check your inbox and spam folder for the gift email.
- Try accessing the Giftly Dashboard if you are the sender.
- Contact Giftly Support to verify and recover the gift.
💡 Pro Tip: If you suspect unauthorized redemption, contact Giftly Support immediately.