How to Redeem Your Giant Gift Card

The Giant Gift Card is a convenient and thoughtful way to support everyday essentials, fresh groceries, pantry staples, household needs, and pharmacy items at Giant Food stores. Whether for a weekly grocery run or stocking up for a family gathering, this card brings ease and flexibility to every shopping experience.

This card can be redeemed at participating Giant Food store locations and online through select delivery or pickup services, depending on regional availability. With no expiration dates or hidden fees, it allows recipients to shop when and how it works best for them.

Giant Gift Card is available in both physical and digital formats to suit any gifting moment. A traditional card is ideal for in-person giving or traditional gifting while an eGift version offers instant email delivery—perfect for holidays, teacher appreciation, care packages, or simple gestures of support.

With denominations typically ranging from $10 to $500, the Giant Gift Card fits any budget or need. Whether helping someone through a busy season or contributing to a household’s regular grocery routine, it offers the freedom to choose what matters most.

The Giant Gift Card is an excellent choice for families, students, caregivers, or anyone who values practical support. It’s more than just groceries—it’s a helping hand that brings ease and convenience to everyday lifestyle.

How to Redeem Giant Gift Cards Online in Easy 8 Steps

To redeem your Giant Gift Card Online, log into the Giant official website, enter your Gift card code and PIN under the Gift Cards section and select “Add Gift Card”

Step 1: Open the Official Giant Gift Card Website

Navigate to the official Giant gift card redemption page:

• Website: www.giantfood.com
• Giant Mobile App: Open the Giant app (iOS/Android) for digital gift card management.
• Ensure you are logged into your Giant account before proceeding.

Step 2: Log in or Sign Up for an Account

• Existing Users: Sign in using your Giant for U account credentials.
• New Users: Click “Create Account” and follow the registration steps.
• Your gift card balance will be linked to your account for security and tracking.

Step 3: Locate the Gift Card Redemption Section

• Log into your Giant Eagle Account through your mobile and desktop. 
• At the payment page, scroll down to Gift Cards and enter your code or PIN. 
• Select ‘Add Gift Card.’ 
• Your gift card balance will be applied to your order total.

Step 4: Enter the Gift Card Code

• Enter the correct Giant Gift Card number and PIN without spaces or typos. 
• You’ll find a 16-digit number and a 4-digit PIN under the scratch-off foil layer on the back of your card.
• Click “Apply” to proceed.

Step 5: Confirm Redemption and Balance Update

• A confirmation message will appear on your screen once the card is successfully applied.
• Your gift card balance will be applied to your purchase.
• You may receive an email confirmation with transaction details.

Step 6: Check your Gift Card Balance 

• Visit the Gift Card Balance Page. 
• Enter your gift card number and PIN in the designated fields on the page. 
• This will allow you to view your current balance. 
• Or, contact the customer service number provided on the back of your gift card. They will assist you in checking your balance. 

Step 7: Understand Usage Restrictions

• Eligible purchases: Can be used for groceries, household items, and select services.
• Non-transferable: Funds cannot be withdrawn or transferred to another account.
• Regional limitations: Some Giant gift cards may be restricted to specific locations.

Step 8: Enjoy Your Giant Gift Card

• Explore the Giant catalog for fresh groceries and essentials.
• Use your gift card for weekly shopping, meal planning, and household needs.
• Enjoy convenient grocery shopping with your Giant Gift Card.

How to Redeem Redeem a Giant Gift Card Offline in Easy 7 Steps

To redeem a Giant Gift Card offline, visit any Giant Food store in the U.S., present your physical or digital card at checkout, and ensure the cashier scans or manually enters the card details. These cards never expire, have no fees, and can be used for groceries, pharmacy items, and select services. You can check your balance online or at the register before making a purchase.

Step 1: Identify Participating Stores

• Giant Gift Cards can be redeemed at Giant Food stores across the U.S.
• Use the Giant Store Locator to find a nearby location.

Step 2: Check Gift Card Balance (Optional but Recommended)

• Visit the Giant Gift Card Balance Checker and enter your card number and PIN.
• You can also check your balance at the register in-store.

Step 3: Understand Terms and Conditions for Offline Use

• Giant Gift Cards do not expire and have no service fees.
• They can be used for groceries, pharmacy items, and select services at participating locations.
• Lost or stolen cards may not be replaced, so keep them secure.

Step 4: Carry the Gift Card (Physical or Mobile Format)

• Bring your physical Giant Gift Card or check if a digital version is available.
• Ensure the card number and PIN are visible for scanning or manual entry.

Step 5: Inform the Cashier Before Billing

• Let the cashier know you’ll be using a Giant Gift Card for payment.
• If using multiple payment methods, specify how much of the gift card balance should be applied.

Step 6: Swipe or Scan the Card

• Hand over your physical card for scanning at the payment terminal.
• If using a digital gift card, display the barcode or provide the card number and PIN.

Step 7: Confirm Payment & Collect Receipt

• Ensure the correct deduction is applied from your Giant Gift Card balance.
• Ask for your remaining balance and keep the receipt for future reference.

Problems & Help – Giant Gift Card

Common Problems & Troubleshooting Steps

Problem #1: Invalid or Incorrect Code 

Issue: You enter your Giant Gift Card code, but the system says “Invalid Code.” 

Possible Causes:

• Typing mistakes, such as entering “O” instead of “0.”
• The card hasn’t been activated yet.
• Trying to redeem the card on a non-Giant-affiliated platform. 

What to Do:

• Carefully re-enter the code without formatting errors.
• Confirm activation by checking your purchase receipt or contacting the store.
• Ensure you’re redeeming it through the correct Giant redemption system.
• If issues persist, contact Giant Customer Service with your card details and proof of purchase.

Problem #2: Already Redeemed Code 

Issue: You try to use your Giant Gift Card, and the system says, “This card has already been redeemed.” 

Possible Causes:

• The card balance was previously used in a past transaction.
• Someone else accessed and redeemed the code.
• A technical error is incorrectly displaying the card as used. 

What to Do:

• Check your transaction history for previous redemptions.
• If the card was gifted, confirm with the sender that it hasn’t been used.
• Contact Giant Customer Service with your card details and purchase confirmation.

Problem #3: Gift Card Expired 

Issue: The Giant Gift Card shows as expired when attempting to use it. 

Possible Causes:

• Some promotional or third-party gift cards may have expiration dates. 

What to Do:

• Check the back of the card or email confirmation for expiration details.
• Contact Giant Support to confirm whether a balance recovery or replacement is possible.

Problem #4: Invalid Code or Typo 

Issue: The system does not recognize your Giant Gift Card code. 

Possible Causes:

• Formatting errors, such as spaces or incorrect characters.
• Trying to redeem the card at the wrong Giant-affiliated retailer or platform. 

What to Do:

• Double-check character entry and ensure proper formatting.
• Confirm the redemption method and check for any restrictions.
• Contact Giant Customer Service if the code remains unrecognized.

Problem #5: Card Already Redeemed 

Issue: You attempt to redeem your Giant Gift Card, but the system shows it as already used. 

Possible Causes:

• The card was previously redeemed for a grocery purchase.
• It was mistakenly applied to another account.
• A system error is incorrectly showing the redemption status. 

What to Do:

• Review your account balance or past receipts.
• If the card was a gift, ask the sender for confirmation.
• Contact Giant Customer Service with full details for resolution.

Problem #6: Card Not Yet Activated 

Issue: The Giant Gift Card appears as inactive when trying to use it. 

Possible Causes:

• The seller did not activate the card at checkout.
• Digital card activation delay in the system. 

What to Do:

• Check your receipt or purchase confirmation for activation details.
• Wait a few hours and try again.
• If still inactive, reach out to the retailer or Giant Customer Service for assistance.

Problem #7: Technical Glitches During Redemption 

Issue: You’re unable to redeem your Giant Gift Card due to system errors. 

Possible Causes:

• Website or redemption system experiencing downtime.
• Checkout or payment processing failure. 

What to Do:

• Clear your browser cache or try a different device.
• Retry redemption after a short wait.
• If issues persist, contact Giant Support with error details.

Problem #8: Error — “This Gift Card Has Already Been Redeemed” 

Issue: Your Giant Gift Card is flagged as redeemed even though you haven’t used it. 

Possible Causes:

• The card was auto-applied to an account or past order.
• Someone accessed and used the card without your knowledge. 

What to Do:

• Review your account or past grocery transaction history.
• If the card was a gift, confirm its status with the sender.
• Contact Giant Support with the card number, purchase confirmation, and error screenshot.

Problem #9: Card Applied but Balance Not Reflecting 

Issue: You successfully redeem the Giant Gift Card, but the balance isn’t visible. 

Possible Causes:

• System delay in updating your account balance.
• Display issue due to browser cache or app glitch. 

What to Do:

• Log out and back into your account to refresh balance visibility.
• Try checking from another device or browser.
• If balance remains unchanged after 24 hours, contact support with redemption confirmation.

Problem #10: Issues with Partial Redemption 

Issue: You use part of your Giant Gift Card, but the remaining balance isn’t available. 

Possible Causes:

• Partial redemption may not be supported.
• System error failed to retain the remaining balance correctly. 

What to Do:

• Confirm whether partial redemption is allowed.
• If not supported, redeem the full amount in a single transaction.
• Contact Giant Support for balance recovery if needed.

How to Get Help from Giant Gift Card Support

Giant Customer Support Channels

• Official Support Site: Visit giantfood.com/giftcards for assistance.
• Live Chat or Contact Form: Available through the Giant website.
• Phone Support: Call 1-888-469-4426 for gift card inquiries.
• Email Support: Submit inquiries via the Giant customer service portal.

Social Media Support

• Reach out via Twitter, Facebook, or Instagram by messaging Giant’s verified account.

Escalation Process

• If your issue remains unresolved, request escalation with full documentation, including your gift card number, transaction receipt, and screenshots of errors.

FAQ

How Can I Check If My Giant Gift Card is Still Valid or has Already Expired?

To check if your Giant Gift Card is still valid:

1. Locate the card details:
   • Find your gift card number and PIN on the back of the card.
2. Call Giant’s balance check line:
   • Dial 888-469-4426, then select option 3.
3. Follow the prompts:
   • Enter your card number and follow the instructions to hear your balance and status.

⚠️ Note: Giant Gift Cards do not expire and are not subject to service fees.

What Should I Do If My Giant Gift Card is Showing as “Already Redeemed”?

If your Giant Gift Card says “already redeemed”, follow these steps:

1. Double-check the code entry:
   • Ensure the card number and PIN were entered correctly.
2. Check your Giant account (if applicable):
   • Some cards may be linked to your loyalty account.
3. Confirm with the sender (if applicable):
   • If it was a gift, ask the sender if they redeemed it.
4. Contact Giant Support:
   • Visit Giant’s Gift Card FAQ page or call the number on the back of the card.

⚠️ Security Tip: Giant does not replace lost or stolen cards, even with proof of purchase.

Can I Redeem My Giant Gift Card Partially and Use the Remaining Balance Later?

Yes, Giant Gift Cards support partial redemption:

1. Use part of the balance at checkout:
   • Only the amount needed for the purchase will be deducted.
2. Check your remaining balance afterward:
   • Call 888-469-4426, option 3.
3. Use the card again:
   • As long as funds remain, you can use the card multiple times.

✅ Tip: Giant Gift Cards can be used at Giant, Martin’s, Stop & Shop, and Giant Direct locations.

How Can I Check the Remaining Balance on My Giant Gift Card?

To verify your Giant Gift Card balance, follow these steps:

1. Call the balance check number:
   • Dial 888-469-4426, then press 3.
2. Enter your card details:
   • Provide your card number and PIN when prompted.
3. Listen for your balance:
   • The system will read out your current balance.

🛑 Reminder: Giant does not offer online balance checks—only phone support is available.

What Should I Do If My Giant Gift Card Code is Not Working or Showing as Invalid?

If your Giant Gift Card code is not working:

1. Re-enter the code carefully:
   • Watch for typos or scratched-off digits.
2. Confirm the redemption platform:
   • Ensure you’re using it at a participating Giant brand store.
3. Check if the card is already redeemed:
   • Call the balance check line to confirm.
4. Try again later:
   • Temporary system issues may cause errors.
5. Contact Giant Support:
   • Visit Giant’s Gift Card FAQ page or call the number on the card.

💡 Pro Tip: Giant Gift Cards must be physical cards—they do not support eGift cards in-store.

Can I Redeem a Giant Gift Card in a Different Country or Currency than Where It was Purchased?

Giant Gift Cards are region-specific:

• Valid only in the United States at participating Giant brand stores.
• Not valid internationally or for currency conversion.

Here’s what you can do:

• Check the card’s terms on the packaging or Giant’s website.
• If you received the wrong regional card, ask the sender to exchange or refund it.

📝 Tip: Always confirm the card’s region before attempting to redeem it.

Can I Reload or Add Funds to My Giant Gift Card?

No, Giant Gift Cards cannot be reloaded. They are one-time-load cards, and you’ll need to purchase a new one for additional funds.

What Should I Do If My Giant Gift Card is Lost or Stolen?

If your Giant Gift Card is lost or stolen:

1. Check your Giant account (if registered):
   • Some cards may be linked to your loyalty account.
2. Contact Giant Support:
   • Visit Giant’s Gift Card FAQ page or call 888-469-4426.
3. Replacement policy:
   • Giant does not replace lost or stolen cards, even with proof of purchase.

💡 Pro Tip: Treat your Giant Gift Card like cash—store it securely and keep your receipt.