Redeem American Eagle Gift Card in 8 Simple Steps

The American Eagle Gift Card is a stylish and on-trend way to treat someone to their favorite fashion finds. Whether it’s jeans, cozy knits, graphic tees, hoodies, accessories, or laid-back loungewear, this card unlocks a wide range of casual, comfortable, and confident styles for every season.

It can be redeemed at American Eagle and Aerie retail locations across the U.S. and online at AE.com or Aerie.com, making it easy for recipients to browse, choose, and check out wherever they prefer. With no expiration dates or hidden fees, the card offers flexibility to shop at their convenience, anytime and anywhere.

American Eagle Gift Card is available in both physical and digital formats, making it a versatile choice for any occasion—from birthdays and holidays to “just because” surprises. Physical cards offer a classic gifting feel, while eGift cards arrive instantly via email for last-minute shopping made easy.

With denominations typically ranging from $10 to $100, this card can be personalized to fit any budget. Whether gifting someone a complete wardrobe refresh or stocking up on seasonal must-haves, it gives the recipient the freedom to choose what suits their style best.

The American Eagle Gift Card is a versatile and feel-good gift for teens, young adults, college students, fashion-forward individuals and anyone who loves elevated casualwear with comfort and personality. It’s a great way to give the confidence of self-expression wrapped in denim and cotton.

How to Redeem American Eagle Gift Cards Online in Easy 8 Steps

To redeem American Eagle Gift Card Online, navigate to the official American Eagle website, select Redeem a Gift Card during checkout and enter the gift card code along with PIN.  

Step 1: Open the Official American Eagle Website

Navigate to the official American Eagle gift card redemption page:

• Website: www.ae.com
• You can also redeem during checkout on ae.com or aerie.com.
• Ensure you are logged into your American Eagle account before proceeding.

Step 2: Log in or Sign Up for an Account

• Existing Users: Sign in using your American Eagle credentials.
• New Users: Click “Sign Up” and follow the registration steps.
• Your gift card balance will be linked to your account for secure and convenient use.

Step 3: Locate the Gift Card Redemption Section

Mobile/Desktop:

• During checkout, select ‘Redeem a Gift Card’ under the Payment section.
• Enter your gift card code and PIN. Then, click ‘Apply.’
• Your gift card balance will be applied to your order total.

In-app:

• Click ‘Have a Gift Card?’ during checkout. 
• Enter your gift card code and PIN. Click ‘Apply.’
• Your gift card balance will be applied to your account wallet.

Step 4: Enter the Gift Card Code

• Enter the correct American Eagle Gift Card number and PIN without spaces or typos.
• You’ll find a 19-digit number and a 4-digit PIN on the back of your card. 
• Any unused balance will be saved to your account for future use.
• Click “Apply” to redeem the balance.

Step 5: Confirm Redemption and Balance Update

• A confirmation message will appear once the card is successfully redeemed.
• Your gift card balance will be applied to your order.
• You may receive an email confirmation with transaction details.

Step 6: Check your Gift Card Balance

• Visit www.ae.com/us/en/x/gift-cards.
• Enter your gift card code and PIN.
• Select “CHECK YOUR BALANCE”.
• Your current gift card balance will be displayed.
• Or, call 1-877-274-3004 to know your current credits. 

Step 7: Understand Usage Restrictions

• Eligible purchases: Valid for merchandise on ae.com, aerie.com, and in the U.S./Canada stores.
• Non-transferable: Cannot be redeemed for cash or used to buy other gift cards.
• Limitations: Up to three gift cards can be used per online transaction.

Step 8: Enjoy Your American Eagle Gift Card

• Refresh your wardrobe with on-trend styles and everyday essentials.
• Redeem your gift card for gifting, self-care, or seasonal shopping.
• Unlock comfort, confidence, and style with your American Eagle Gift Card.

How to Redeem American Eagle Gift Cards Offline in Easy 7 Steps

American Eagle Gift Cards can be redeemed in-store at American Eagle, Aerie, Tailgate, and Don’t Ask Why locations across the U.S. and Canada. Both physical and digital formats are accepted, and they never expire or incur fees. You can check your balance online or at the register.

Step 1: Identify Participating Locations

• American Eagle Gift Cards can be redeemed at any American Eagle Outfitters, Aerie, Tailgate, or Don’t Ask Why store in the U.S. or Canada.
• Use the American Eagle Store Locator to find a nearby location.

Step 2: Check Gift Card Balance (Optional but Recommended)

• Visit the American Eagle Gift Card Balance Checker and enter your card number and PIN.
• You can also ask a store associate to check the balance at the register.

Step 3: Understand Terms and Conditions for Offline Use

• American Eagle Gift Cards do not expire and have no service fees.
• They can be used for in-store purchases of clothing, accessories, and merchandise.
• Lost or stolen cards may not be replaced, so keep them secure.

Step 4: Carry the Gift Card (Physical or Mobile Format)

• Bring your physical American Eagle Gift Card or access the digital version via email or app.
• Ensure the card number and PIN are visible for redemption.

Step 5: Inform the Cashier Before Payment

• Let the cashier know you’ll be using an American Eagle Gift Card for payment.
• If using multiple payment methods, specify how much of the gift card balance should be applied.

Step 6: Present the Card for Redemption

• Hand over the physical card for scanning or provide the digital card code for manual entry.
• The cashier will apply the balance to your purchase.

Step 7: Confirm Payment & Collect Receipt

• Ensure the correct deduction is applied from your gift card balance.
• Ask for your remaining balance and keep the receipt for future reference.

Problems & Help – American Eagle Gift Card

Common Problems & Troubleshooting Steps

Problem #1: Invalid or Incorrect Code 

Issue: You enter your American Eagle Gift Card code, but the system says “Invalid Code.” 

Possible Causes:

• Typing errors like “O” instead of “0” or extra spaces.
• The card hasn’t been activated.
• Attempting to redeem on the wrong regional site (e.g., AE India vs. AE U.S.). 

What to Do:

• Re-enter the code exactly as shown.
• Confirm activation with your receipt or email.
• Redeem U.S. cards at ae.com/gift-cards and Indian cards at americaneagle.ae or via the issuing partner.
• If the issue persists, contact American Eagle Customer Service with your card number and proof of purchase.

Problem #2: Already Redeemed Code 

Issue: The system says your American Eagle Gift Card has already been redeemed. 

Possible Causes:

• The card was used previously in-store or online.
• Someone else accessed and used the code.
• A system error is misreporting the status. 

What to Do:

• Check your AE account or order history for prior use.
• If it was a gift, confirm with the sender.
• Contact AE Support with your card number, receipt, and any error messages.

Problem #3: Gift Card Expired 

Issue: The card is flagged as expired. 

Possible Causes:

• Most AE gift cards don’t expire, but some third-party or promotional cards might. 

What to Do:

• Review the terms in your email or card packaging.
• Contact AE Support or the issuing partner (e.g., GyFTR or Woohoo) to confirm expiration and request a resolution.

Problem #4: Invalid Code or Typo 

Issue: The system doesn’t recognize your gift card code. 

Possible Causes:

• Formatting issues or entering the code in the wrong field.
• Using a U.S. card on an international site or vice versa. 

What to Do:

• Paste the code directly and avoid extra characters.
• Confirm you’re redeeming on the correct AE site for your region.
• If the issue continues, contact support with screenshots and card details.

Problem #5: Card Already Redeemed 

Issue: You try to use the card, but it’s marked as used. 

Possible Causes:

• It was redeemed during a previous purchase.
• The code was compromised. 

What to Do:

• Check your AE account or receipts.
• Contact AE or the issuing partner with your card number and proof of purchase.

Problem #6: Card Not Yet Activated 

Issue: The system says your card hasn’t been activated. 

Possible Causes:

• The retailer didn’t activate it at checkout.
• Digital card activation delay. 

What to Do:

• Check your receipt or email for activation confirmation.
• Wait a few hours and try again.
• If still inactive, contact the seller or AE Support.

Problem #7: Technical Glitches During Redemption 

Issue: You face errors while redeeming the card online. 

Possible Causes:

• Website or app issues.
• Browser or device compatibility problems. 

What to Do:

• Clear your cache or switch browsers.
• Try redeeming via the AE app or another device.
• Contact support if the issue persists.

Problem #8: Error — “This Gift Card Has Already Been Redeemed” 

Issue: You haven’t used the card, but it shows as redeemed. 

Possible Causes:

• It was auto-applied to your account.
• Someone else accessed the code. 

What to Do:

• Check your AE Wallet or order history.
• Contact AE Support with your card number and receipt for investigation.

Problem #9: Card Applied but Balance Not Reflecting 

Issue: You redeem the card, but your balance doesn’t update. 

Possible Causes:

• System delay or display glitch.
• Redemption didn’t complete properly. 

What to Do:

• Log out and back into your account.
• Check your balance again after a few hours.
• If still missing, contact support with your redemption confirmation.

Problem #10: Issues with Partial Redemption 

Issue: You used part of the card, but the remaining balance isn’t available. 

Possible Causes:

• System didn’t retain the remaining balance.
• Partial redemptions are not supported by the platform used. 

What to Do:

• Ask for a receipt showing the remaining balance.
• Use AE’s balance checker or contact support for assistance.

How to Get Help from American Eagle Gift Card Support

Customer Support Channels

• U.S. Website: ae.com/gift-cards
• India/Middle East: americaneagle.ae
• Phone Support: Call the number listed on your card or receipt.
• Email/Chat: Available via the AE website’s Contact Us section.

Social Media Support

• Message @americaneagle on Twitter, Facebook, or Instagram.

Escalation Process

• If unresolved, request escalation and provide your gift card number, receipt, and screenshots of the issue.

FAQ

How can I check if my American Eagle Gift Card is still valid or has already expired?

To check if your American Eagle Gift Card is still valid:

1. Locate the card details:
   • Find your gift card number and PIN on the back of the card or in your email for digital cards.
2. Visit the official balance check page:
   • Go to American Eagle Gift Card Balance Check.
3. Enter the required details:
   • Input your card number and PIN.
4. View card status:
   • The system will display:
     • Remaining balance
     • Expiry date (if applicable)
     • Card status: active, used, or expired

> ⚠️ Note: American Eagle Gift Cards do not expire and have no service fees.

What should I do if my American Eagle Gift Card is showing as “already redeemed”?

If your card says “already redeemed”, follow these steps:

1. Double-check the code entry:
   • Ensure the card number and PIN were entered correctly.
2. Check your American Eagle account (if applicable):
   • Some cards may be linked to your online order history.
3. Confirm with the sender (if applicable):
   • Ask if they redeemed or shared the card elsewhere.
4. Contact Customer Support:
   • Visit American Eagle Help Center or call 1-888-232-4535.

> ⚠️ Security Tip: Keep your receipt—American Eagle may require proof of purchase to investigate redemption issues.

Can I redeem my American Eagle Gift Card partially and use the remaining balance later?

Yes, American Eagle Gift Cards support partial redemption:

1. Use part of the balance at checkout:
   • Only the amount needed for your purchase will be deducted.
2. Check your remaining balance afterward:
   • Use the balance check tool.
3. Use the card again:
   • As long as funds remain, you can use the card multiple times.

> ✅ Tip: Gift cards can be used at American Eagle and Aerie stores, and online at ae.com.

How can I check the remaining balance on my American Eagle Gift Card?

To verify your balance:

1. Visit the balance check page:
   • Go to American Eagle Gift Card Balance Check.
2. Enter your card number and PIN.
3. Ask in-store:
   • A cashier can check your balance at any American Eagle or Aerie location.
4. Call support if needed:
   • Use the number on the back of the card.

> 🛑 Reminder: Always check your balance before shopping to avoid surprises at checkout.

What should I do if my American Eagle Gift Card code is not working or showing as invalid?

If your code is not working:

1. Re-enter the code carefully:
   • Avoid typos or scratched-off digits.
2. Ensure the card is activated:
   • Some physical cards require activation at the point of sale.
3. Check if the card is already redeemed:
   • Use the balance check tool or call support.
4. Try again later:
   • Temporary system issues may affect redemption.
5. Contact Customer Support:
   • Call 1-888-232-4535 or visit the Help Center.

> 💡 Pro Tip: American Eagle gift cards cannot be used to purchase other gift cards.

Can I redeem an American Eagle Gift Card in a different country or currency than where it was purchased?

American Eagle Gift Cards are region-specific:

• Valid only in the country of purchase (e.g., U.S. cards work only on the U.S. site and stores).
• Not valid internationally or for currency conversion.

Here’s what you can do:

• Check the card’s terms on the packaging or website.
• If you received the wrong regional card, ask the sender to exchange or refund it.

> 📝 Tip: Always match the card’s region with your account settings before redeeming.

Can I reload or add funds to my American Eagle Gift Card?

No, American Eagle Gift Cards cannot be reloaded. They are one-time-load cards, and you’ll need to purchase a new one for additional funds.

What should I do if my American Eagle Gift Card is lost or stolen?

If your card is lost or stolen:

1. Check your email (for eGift Cards):
   • You may be able to retrieve the code.
2. Contact Customer Support:
   • Call 1-888-232-4535 and provide:
     • Proof of purchase
     • Gift card number (if available)
3. Replacement policy:
   • American Eagle may reissue the card if sufficient documentation is provided.

> 💡 Pro Tip: Redeem your gift card to your account promptly to secure the balance.